Inability to enter my Mail Box

18.11.2007.

Customer Services Manager,

I am thoroughly disappointed with your level of service afforded to me !

Your Service Personnel does not appreciate the urgency of the situation when a Fee-Paying Customer complaints that he cannot, on repeated attempts, enter the web-page to gain access to his own e-mails on 31st October 2007. The situation was initially kept in abeyance until, on 11 November 2007, a totally irrelevant and inappropriate answer was sent to by e-mail with little understanding of the problem!

I AM STILL NOT ABLE TO ENTER MY MAIL BOX FROM VIRGIN MEDIA WEB-SITE !! This is in spite of several attempts at inserting verified e-mail address, Username and Password at the designated boxes.

PLEASE ENSURE THAT THE ERROR IS RECTIFIED IMMEDIATELY SO THAT I MAY ENTER MY MAIL-BOX.

Thanking you,

Dr. D. Mukherjee.

> -----Original Message-----

> From: Virgin Media Team 1 [mailto:IBMKANA.TW AT ntl.com]

> Sent: Sunday, November 11, 2007 6:01 PM

> To: mukherjee.d AT ntlworld.com

> Subject: Re: itsc (KMM2223876I21355L0KM)

>

>

>

> Ref Kana:779329

>

>

> Hi there,

>

> Thanks for your email to Virgin Media.

> Unfortunately, in order for us to help resolve these issues we will need

> to speak with you directly.

>

> Please call broadband technical support on 0906 212 1111, (lines open 24

> hrs a day 7 days a week - Calls cost 25ppm from a Virgin phone plus 10

> to connect. Mobiles and other networks may vary) where an agent will be

> happy to help you.

> I hope the above answers your query, however, should you need further

> assistance, please don't hesitate to contact us again.

>

> Just call the Broadband technical Support team on 0906 212 1111 - calls

> to this number are charged at 25 pence per minute from a Virgin Media

> land line with a 10 pence connection charge. Costs from other land lines

> and mobiles may vary. Our team is on hand to help you 24 hours a day, 7

> days a week.

>

>

> Kind regards

> Virgin Media Technical Support Centre

>

>

> Service Status Line

> 0800 561 0061

>

> General enquiries

> If calling from a BT or other provider lines - 0845 454 1111

> If calling from a Virgin Media landline - 150 (free)

>

>

> PC Help

> If you have computer problems that are not specifically related to your

> Virgin Media service you can call 0906 991 0001

> (Calls cost £1 per minute and the line is open from 8am to 11pm seven

> days a week.)

>

> Service Status Line

> 0800 561 0061

>

>

>

> Original Message Follows:

> ------------------------

>

> ----- Original Message -----

> From: <mukherjee.d AT ntlworld.com>

> To: ">Web Team" <webteam AT telewest.co.uk>

> Sent: Wednesday, October 31, 2007 10:26 PM

> Subject: Virgin Media Helpsite Webform - Customer Feedback NGEN

>

>

> > This e-mail was received on 31/10/07 at 22:27.

> >

> > Please contact the customer immediately.

> >

> > Franchise Code : 1

> > Query Type : GenEnquiry

> > ExCompany : ntl

> > Form Name : Customer Feedback

> > Query Text : 31.10.2007. I am unable to enter my e-mail page in spite

> > of filling in my e-mail address as and my correct password even after

> > several attempts. I'm thoroughly cheesed off !! Please rectify the

> > problem and inform me ASAP where I'm going wrong. Thank you. Dr. D.

> > Mukherjee.

> > Title : Dr

> > First Name : Deepankar

> > Surname : Mukherjee

> > Address 1 : 9 Brooklime Drive

> > Address 2 : 9 Brooklime Drive

> > Postcode : CV23 0SF

> > Phone - Daytime : 01788547334

> > Phone - Evening : 01788547334

> > Email Address : mukherjee.d AT ntlworld.com

> > Submit : Submit

> >

> >

> >

> ------------------------------------------------------------------------

> --

> ----

> >

> > Save Paper - Do you really need to print this e-mail?

> >

> > Visit www.virginmedia.com for more information, and more fun.

> >

> > This email and any attachments are or may be confidential and legally

> privileged and are sent solely for the attention of the addressee(s). If

> you

> have received this email in error, please delete it from your system:

> its

> use, disclosure or copying is unauthorised. Statements and opinions

> expressed in this email may not represent those of Virgin Media. Any

> representations or commitments in this email are subject to contract.

> Please

> note that we are migrating our email addresses to a company wide address

> of

> "@virginmedia.co.uk". If you are sending to a Telewest or ntl email

> address

> your email will be re-directed.

> >

> > Registered office: 160 Great Portland Street, London W1W 5QA.

> Registered

> in England and Wales with number 2591237

> >

> >

> >

>

> ========================================================================

> ====

> ==

> >

> >

>

>

> ------------------------------------------------------------------------------

>

> Save Paper - Do you really need to print this e-mail?

>

> Visit www.virginmedia.com for more information, and more fun.

>

> This email and any attachments are or may be confidential and legally privileged and are sent solely for the attention

> of the addressee(s). If you have received this email in error, please delete it from your system: its use, disclosure or

> copying is unauthorised. Statements and opinions expressed in this email may not represent those of Virgin Media.

> Any representations or commitments in this email are subject to contract. Please note that we are migrating our email

> addresses to a company wide address of "@virginmedia.co.uk". If you are sending to a Telewest or ntl email address

> your email will be re-directed.

>

> Registered office: 160 Great Portland Street, London W1W 5QA. Registered in England and Wales with number

> 2591237

>

>

> ==============================================================================

Hi

Thanks for the email you sent to us on 31 October 2007. We're on the

case and a member of our team will get back to you as quickly as

possible, usually within a few days. Right now, we're busier than

normal, so it may take us a little longer to respond.

If your request was about disconnecting any of your Virgin Media

services, we'll make sure that your disconnection date is 30 days from

the date you sent your email. We?ll confirm this when we get back to

you.

Don't forget - if there's anything else you'd like to know, just log on

to our website. It's at www.virginmedia.com

Kind regards,

The team at Virgin Media

AK-VM-CU