D-Link routers - Do not purchase. 3 units failed.

I purchased 2 D-Link routers through Tiger Direct. One was a DI-784 Tri-Mode Dualband Wireless 108MBps router with all the accessories and the other was a DI-624_revC router, again with all the accessories. The DI-624 was for use in my business. The DI-784 was purchased for use on a new home computer, however I never got to install it.

I installed the DI-624 on my store computer. It worked perfectly for a few months and then it started to disconnect and reconnect from the internet intermittingly. I use Verizon DSL as my service provider. After multiple, and I mean multiple calls to D-Link tech support and Verizon tech support, D-Lin acknowledged it was a faulty unit. I was issued an RA number and sent the unit back for replacement.

While waiting for the DI-624 replacement to come, I installed the DI-784. It worked fine for about 3 weeks and then the same disconnect, reconnect issue started happening. I went through the same agonizing D-Link tech support process and was finally issued an RA number for the DI-784 and it was shipped back fore replacement.

The replacement DI-624 arrived and worked fine for about one month, then the same problem re-occurred.

Then came the clincher.

I received an email from D-Link regarding the DI-784. They were out of stock on the DI-784 and asked if I would accept a DI-684 in its place. I said yes, as I needed a working unit as quickly as possible.

The sent me a replacement DI-684. In a plain white box with no markings. The installation disk was dirty and scratched. The unit was obviously used or reconditioned.

I emailed them saying I was completely dissatisfied with the replacement and I would file this complaint. The email was sent to Juan Tejeda at D-Links RMA department on October 31, 2007. They have chosen not to respond.

At this point I intend to write the whole episode off as a bad experience. The time costs for my staff members and myself dealing with this issue far exceeds the value of any further dealing with D-Link.

I hope relating my experience will prevent others from purchasing D-Link products and having to deal with poor quality, poor service, tech support people with attitudes, and a large amount of wasted time.

Herb

Comment On This

I feel for you. I bought a DI-624 also and im having the same problem. I sent several emails to D-Link explaining this. The only thing they respond with is:

I would be happy to help you if you would let me know what problem you were having. If I can help you locate a perticular firmware please let me know. If I can know the basic issue at hand it would be easier for us to troubleshoot. No manager is currently available.

First they no longer support the DI-624 and i have the last software and firmware they are going to make. So there is no fix as far as firmware and drivers. Now you have to buy new equipment so you can have the support. This is like microsoft making you buy Vista so you can play DX10 games.