BEST BUY WARRANTY FRAUD

Last Dec. 8, 2006 I brought a 19 in HP laptop through Best Buy in =

Rockford, Illinois on the internet.

It was warranted for 12 months through Hp and I bought a 2 year extended =

warranty through

the Best Buy company. That warranty does not expire until 12/08/09 It =

all worked wonderful until Aug 2007. At that time the wireless

card in it would only work once in awhile. Of course I could no longer =

get on the internet.

I took to a Best Buy in Dekalb Illinois and they had it three weeks. =

They told me they took it

apart and thoroughly cleaned it. I got it back and it still did not =

work, so I took it to a Best Buy store in Rockford Illinois.

The man in their geek squad took it apart ( partially) just to clean the =

wireless card as I watched. He told me

that he would have to send it in and they would just put in a new =

wireless card and send it back. Every

thing else worked great. A week or so later that place called and =

said something had been spilled in

it (by me?) and it would not be covered under my warranty but would cost =

me $967 to fix. I did not pay that

much to start with. I called Best Buy and they gave me phone number's =

to call HP. I did so and talked

to several different people. The last one told me my problem should of =

been covered under the warranty

with NO expense to me. And even if I would of had to pay the charge for =

what they were going to do it

would of NEVER been more $398.00, more like $319.00 He said Best Buy =

was messing with me.

I then called Best Buy and told them that and said I wanted my laptop =

back. I have yet to hear from them..

I was told by one employee that it would just get "lost". How do I =

get my laptop back and how do I get them

to honor their warranty? I am a 66 year old woman that does not misuse =

an expensive computer like this one.

I never misused it or spilled any thing in it. I have no children in my =

home to hurt it. If something was really spilled it

they must of done it. It worked really great except for the wireless =

not coming on to pick up the internet all the

time. I do a lot of business on line and need my laptop back .. I have =

been with out it this second time since 10/16/07

I think it should come back to me in like new condition, with all the =

componets working. That is why I took out the

extended warrranty. I want it back and the wirless working all the time =

and the rest working just as good as when I

sent it in.

Please help me .

Email User

Comment On This

Best Buy's warranty is supposed to cover EVERYTHING except intentional abuse. Call corporate and speak with them. I had similar issues, where they tried to tell me wrong information, but I didn't put up with it. I am an ex-employee and knew what the plan said.