Computer extended warranty

Max Assurance had me bring in my laptop to a local co. ON oCT 5TH for a raised key I have been getting th run around since. They should have sent me a new computer. Today is the 12th of Nov. and still no computer. This is outragious and totally uncalled for. I have filed other complaints and have heard nothing and still I sit and wait.

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Take your receipts, laptop back to the store you bought it from. Ask to speak to the store manager (during day hours). Tell the manager your situation and ask him to call N.E.W. for you in his/her office to get your claim resolved. Follow the manager to their office and listen to their conversaton.

From the brochure:

If You have filed a claim in writing under this Contract and the Obligor fails to payor provide service within sixty (60) days of filing such a claim, or if You are otherwise dissatisfied, please submit Your claim in writing and a copy of this Contract and the sales receipt for the Product to:

Virginia Surety Company, Inc., 175 West Jackson Blvd., Chicago, Illinois 60604, Attention: Service Contract Claims, 1-800-209-6206.