Re:

REMINDER 1

----- Original Message -----

From: integ

To: Email User

Sent: Friday, May 04, 2007 3:51 AM

Subject: Re: name of product / service

CUSTOMER COMPLAINT (I/C)

Air Deccan

Dear Sir,

I would like to mention here that I booked tickets by your flight as per following details (through AVR travels and Tours) 249, Giri Nagar, Kalkaji, Delhi)

1. DN 519 29/4/2007 Delhi to Jammu

2. DN 538 30/4/2007 Jammu to Delhi

On 28/4/2007 evening I suddenly got a phone call stating that by mistake the tickets have been cancelled by the executive at call centre and then asked me to pay Rs. 1500/- immediately to reactivate the tickets which they said would be refunded after 45 days. I told them that you yourself have done the mistake then why should I be penalized.

I continued convincing them till mid of night and made more than 10 calls and at the end I was conveyed nothing doing the ticket stands cancelled.

I talked to following persons on 9818177008, 080 39008888

1) Mr. Navin

2) Mr. Augustin

3) Mr. Shyam

4) Mr. Navin

5) Mr. Imraj Pasha

6) Merran

7) Arun etc.

I was conveyed that it was Mr. Imraj Pasha of the call centre who made this mistake. It was terrific exercise and ultimately I was helpless. I was then refunded Rs. 3424.00 out of Rs. 5150.00 through the AVR Travels and Balance money as per Mr. Imraj Pasha shall be refunded within 45days for which I have to wait & watch.

I would like you to realize the hardship faced by me in undergoing all this as stated above for no fault of me.Pl refund my balance amount immediately & write me your action in this regard otherwise I shall approach the legal authorities for further action.

Thanks

I.K.DHAR

F502 PRINCE APARTMENTS

PATPAR GANJ DELHI 92

TEL 9818617648

----- Original Message -----

From: Email User

To: 'integ'

Sent: Friday, May 04, 2007 12:04 AM

Subject: RE: name of product / service

Thanks for your message.

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-----Original Message-----

From: integ [mailto:Email User]

Sent: Wednesday, May 02, 2007 8:24 PM

To: Email User

Subject: name of product / service

DEAR SIR/ MADAM

PL REF TO THE COMPLAINT AS STATED IN THE ATTACHMENT

THANKS

REGD

I.K.DHAR