Circuit City and HP computers rebate scam

Circuit City in Timonium Maryland and HP computers.

I bought an $1800.00 HP Laptop from the Circuit City in Timonium Maryland more then 6 months ago. They offered a $150.00 HP mail in rebate and a $50.00 Circuit City mail in rebate. After waiting 4 months and not receiving either rebate I contacted the rebate center for both Circuit City and HP. Both claim they never received my rebate. What are the odds that both did not receive it. Sounds like they did not plan on receiving them.

They both told me that the rebate had expired and there was nothing they could do. I wrote to the president of each company detailing what had happened. I received a response back from HP stating they would offer me some coupons for printer ink. They did not state how much they would be worth. I wrote back and stated that they should live up to the agreement and give me my $150.00. If I wanted printer ink I would buy printer ink. I told them that if this is the way they do business I would not buy anymore HP products. This was my fourth HP computer. I said I would also spread the word about their scam. They did not respond.

Circuit City never bother to respond.

I have since made special trips into Circuit city stores. I strike up conversations with customers and explain how they and HP rip you off. Many have thanked me and walked out. I tell them that if you go to Best Buy you do not have to deal with rebates. I hope that my continuing efforts will cost them thousands. They could have settled for the $200.00 they owed me.

I work for a company that employs thousands. Email to thousands is so much easier then making the trip into Circuit City but I do it for the sport. I am looking forward to Christmas.

Email User

Comment On This

I had a similar problem. I contacted the CC "customer service" and was told they would have someone look at the case and evaluate the merits of my case. In the meantime I read a great tip online about how to get in contact with CEO's and other important higher-ups. I got the Circuit City CEO Phil Schoonover by e-mail and he assigned someone to my case. I got my money and days later a letter from "customer service" saying they couldn't help me.