non imbursement of refund amount by air deccan (India)

I had booked three tickets (02 adults

+ 01 child)on air deccan flight No DN-519 from delhi

to jammu tawi on 15 Jan 07. The date of journey was 15

Mar 07.However ,The flight was cancelled by Airdeccan

due to carrirer's own operational problems and

despite repeated request for rescheduling on any of

the next airdeccan flights to jammu the call center

people of air deccan insisted on additional payments

contrary to the clause of rescheduling as specified in

their terms and conditions on the ticket.Finally i

had to cancell the tickets. Since the payment mode was

thru credit cards i was given to understand that the

amount will be refunded back into my credit card

account within 30 working days. However almost 60 days

have gone by since march 15, the said amount has

still not been credited back to my credit card

account. I have written to the air deccan authorities

at bangalore but to no avail. The call center people

keep tossing me from one person to another wasting my

time and money.Though the refund amount may be peanuts

for the airlines but it is a matter of honouring the

terms and conditions laiddown by the carrier . They

must not take people for a ride.No response is

forthcoming on this matter even on their website.

details of my woes are given below.

Names of Passengers : Mr Suresh Jasrotia

: Mrs Neera jasrotia

: Miss Adveta

Mobile Number : 9868522458

land line number : 011-26142239

E-mail Address : Email User

Exact refund Amount : Rs 4497.00

Date of travel : 15 Mar 07

Sector and Flight Number : Delhi-Jammu DN-519

Old PNR number : DA08931080

New PNR number : 1340009

Type of card : HSBC INTL GOLD-V

Date and Time of booking : 15 Jan 2007 1:41 PM

HSBC credit card statement reflecting the transaction

details Number : M 00875 dated 29 Jan 2007