FW: Reference no. 3825100 - 'Citibank=003-825-100' Total Silence to a complaint

Hi,

I have written to all sources that I was able to find on the internet, also sent a hard copy to the concerned branch of your bank. Till date, I have not received any information from the bank. It seems like we have hit a dead end.. and there is no redressal. Am I talking to the wrong people, is this not a Bank with good reputation, Is this how you treat your customers…

It is very frustrating to communicate with your team… Nobody responds or even acknowledges… I guess, the best way to solve a problem is ignore it.. I guess that is the motto of this company.

Trust at least this email will initiate some dialogue from your bank and help resolve this matter.

>From a frustrated and irate customer

Rekha

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|Manager Corporate Communications | 24/7 Customer | Office: 080 30582470 Ext: 2442 | Mobile: 9945561944 | Email User |

|"Embassy Golf Links", Off Intermediate Ring Road, Bangalore 560 071| Website: www.247customer.com |

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From: Rekha [mailto:Email User]

Sent: Monday, May 07, 2007 1:39 PM

To: 'India Service'

Cc: Email User; Email User

Subject: RE: Reference no. 3825100 - 'Citibank=003-825-100' Total Silence to a complaint

Hi,

Please find enclosed the content of the letter sent to Citibank on Aug 22. Trust this will help your team to ACT upon and respond, accordingly.

Regards

Rekha

_____

|Manager Corporate Communications | 24/7 Customer | Office: 080 30582470 Ext: 2442 | Mobile: 9945561944 | Email User |

|"Embassy Golf Links", Off Intermediate Ring Road, Bangalore 560 071| Website: www.247customer.com |

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From: rekha.r [mailto:Email User]

Sent: Monday, March 12, 2007 2:00 PM

To: 'India Service'

Subject: Reference no. 3825100 - 'Citibank=003-825-100' Total Silence to a complaint

Hi,

It is over 6 months (half a year) has completed and I am yet to receive any response from your bank on this enquiry.

Is there someone, who will actually listen to this and act upon it....!!!

Look forward to some actionable response from your end.

Regards

Rekha

_____

|Manager Corporate Communications | 24/7 Customer | Office: 080 30582470 Ext: 2442 | Mobile: 9945561944 | Email User |

|"Embassy Golf Links", Off Intermediate Ring Road, Bangalore 560 071| Website: www.247customer.com |

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From: India Service [mailto:Email User]

Sent: Wednesday, October 11, 2006 6:52 PM

To: Email User

Subject: RE:'Citibank=003-825-100' Total Silence to a complaint

Dear Customer,

This is an automated acknowledgement.

We have received your Query. Your Query Reference # is 3825100

Warm Regards

Manager Customer Care

-----Original Message-----

From: rekha.r [Email User]

Sent: Wednesday, Oct 11 2006 5:58PM

To: Email User [Email User]

Subject: Total Silence to a complaint

Hi,

On Aug 22, 06 I had sent across an letter to your bank about "Non communication about the closure of my bank account" and had requested for

the last statement about my saving account transactions, remit all the balance amount to me and then complete the formalities of closing the account.

It is over a month and a half, till date I have not received any communication from your bank. I am shocked by this callous response from an esteemed organisation, claiming to follow international standard, like yours.

Trust this email will at least evoke some response from your organisation.

Regards

Rekha

_____

|Manager Corporate Communications | 24/7 Customer | Office: 080 30582470 Ext: 2442 | Mobile: 9945561944 | Email User |

|"Embassy Golf Links", Off Intermediate Ring Road, Bangalore 560 071| Website: www.247customer.com |