Cingular Wireless - Broken cell phone - total lack of assistance and present customer support

Cingular Wireless - Faulty cell phone ( I did purchase the insurance which was useless)

I recently called for assistance with a broken cell phone. I have been a customer since July. I explained the nature of the broken piece and after being transferred about 7 times and being told oops sorry this isn't my job, I got the warranty department. The warranty department said oh I will let you send the phone back and we might even send you another one, but if we think this is your fault, "you broke it" then we can send you a bill for the repair or the cost of a new phone. I have had multiple problems with the phone since the 30 day review period, and once they replaced the charger, (but the subsequent issues were never resolved including not stocking styluses for certain phones in the store so you have to go out and find one that will work.)

I said why put me through this, let me come in and buy a new phone and just sign a new two year contract and they said sure, you can do that at FULL retail cost of any new phone.

The point being that full retail was trip the cost of any deal they are offering to new customers.

I then was transferred to customer service after explaining that I didn't want to be phone less for 5 to 7 BUSINESS days, and asked them to help me. After a heated debate and much frustration I got the agent to ask his supervisor to speak to me and the agent came back again stating that he could offer me a phone at 359.00 that is being offered in the store at 150.00.

On top of it I have been emailing and emailing about my rebate that they claim they mailed me and I never received and no one answers the emails or even makes a phone call to assist you.

After not getting anywhere with this, I transferred my service to T Mobile who if your phone breaks you send it out and they send you a replacement immediately.

And you can upgrade your agreement mid stream at any time with no hassles.

I am so upset and angry that a company of this size is so misleading to the public and so non consumer friendly that I have asked other people there experiences and found out that they are having the same really bad customer service issues with Cingular for all sorts of reasons.

I also found out that someone who wanted to change his service to another carrier was told by Cingular that they would have to pay a termination fee for each family line. Amounting to about 775.00.

Of course the person didn't switch and there was no recourse with Cingular to sort it out.

I would am spreading the word about this because I am now facing a termination fee and loss of my security deposit. On top of my already charged bill for may and the month is not even over yet.

Thank you in advance for your assistance

Maryella

617-771-4sss