Sunrise Metro Ford in North Hollywood, CA

Sunrise Metro Ford

5500 Lankershim Blvd

North Hollywood, CA 91601-2724

(818) 980-9800

I bought a used Scion from these guys last year during a rainy spell (you remember it, if you live in LA). While I enjoyed the salesman a great deal it turned out he was just really good at what he did. I was in a hurry to buy the car because my car had died...so we dealt on price, and that was fine. I was going to wait until the next day to take the car home, but he insisted I do the down payment, sign off and take it that night.

Well the next day I saw why: it turns out their detailers had put massive swirl marks in the finish of the car. I put that one up to my inexperience in the arena of purchasing a car (first one I've bought from a dealer) and let it go. Next: I never received any paperwork from the dealership as my loan was being financed at a credit union out of town so papers had to be sent there and to me. I followed up several times (still, the only thing I have from Sunrise Ford is a receipt for my $1000 down payment) with no return phone call. Finally, I stopped in and the manager who had *HUGGED* me when I bought a car from them was really excited to see me...until he realized that I had been there a week ago and bought a car then he pawned me off to someone else.

Needless to say I never got the paperwork. I also never got the replacement floor mats that they had promised me and god knows what else, I just cut and run from them (of course it’s not hard to avoid people who don’t call you back or return your emails). The good news is I had a friend who was about to buy a ford focus from them, I stopped him and intend to do that as many times as I can. He happily bought a Civic from somewhere else…one for me!

Needless to say I have vowed to spread the word about these guys. Their prices might look good online, but what you get when you show up there is totally different that what they have talked about on the phone and they will try to pressure you. I can only imagine how the people who actually financed through them faired…they will ‘finance anyone’ which means the families in buying cars and trucks with less-than-perfect credit end up paying twice as much as sticker with a huge interest rate. When I bought my car I had a loan lined up and they asked me to let them try to finance…I said sure (I had less than perfect credit at the time) and I think the percentage was somewhere around 17%.

Happy to have a place to sound off,

Mike in Hollywood