Moving Company from around Toronto: D Armstrong Moving & Storage Ltd

This complaint is in reference to : D Armstrong Moving & Storage Ltd ,1024 Westport Cres, Mississauga, ON L5T 1G1

In February 2007, my wife and I scheduled a move from Toronto to Calgary with D. Armstrong Movers. We scheduled our move at the last minute, and thus were only dealing over the phone with Armstrong’s sales people. I had described all of our items to be moved in detail and was given an estimate of 2000 lbs and $3100 for ALL packing to be done by Armstrong. Although we had asked for the estimate in writing by email, it was never sent to us.

When we received our bill, it was for a move of 3200 lbs and $5006. Not only was the estimated weight very far off, but we were also charged a “small shipment” (less than 2500 lbs) fee of $350 and we were charged at the same rate for 3200 lbs as for 2000 lbs, contrary to the sales person’s description of a “sliding scale” and our higher weight shipped. As well, we expected to save some money as we had packed most of our items ourselves. After a lot of arguing, the movers reduced the small shipment fee by $230.

The movers refused to release our items to us unless we paid them the amount in full. Not believing the movers’ weighing, I watched them re-weigh our items and they ended up being 220 lbs less than the original weighing – we are still waiting for this amount to be refunded.

Competitive estimates that we have since received (from reputable companies), based on what we actually shipped, are about $1000 to $1500 less than what we paid. Thus, not only were we induced by the low estimate, but we were also overcharged significantly on our final bill. We tried several times to come to an agreement with the movers, but they have taken a hard-line stance of not caring about us, the customer – they have their money earned through lying and deceit, and that is all they seem to care about. In addition, D. Armstrong’s sales people were very rude to me and my wife, often yelling over the phone and swearing at us.

Thank you for providing this complaint service -- we hope that others will hear our story and avoid using D Armstrong Movers for their moving needs, as it truly was a nightmare of an experience for us.

Regards,

Greg Polci