sears parts

I called Sears parts at 800 252 1698 to order a part for my dryer. She told me that they had the part locally and I would not have to order it. She told me the location of the Sears that had the part. My wife traveled the 14 miles one way to get there. When she arrived they told her they don't even carry the part.

I called Sears back to make sure that the system was correct and maybe they did have the part. No, the customer service rep told me they would not carry that particular part locally.

Thanks for wasting my time Sears! Please try to get it together!