Complaints.com

From: Message Author
Date: Thursday, 31-May-07 14:39:39 CDT

Business Info

AAA of Southern California

I do NOT believe the the AAA product or services any longer. If "AAA certified companies" treated their customers the way AAA of Southern California treats their members, we would all be in consumer hell.

Late last fall in October 2006 I received membership renewal information from AAA of Southern California (where I had been a member for many years) that said I could sign up for automatic renewal with a credit card, so I did. I sent in the renewal notice with all of the credit card information. I never received an acknowledgment, confirmation or any type of response from AAA that they had processed my renewal. Then in December, I received a letter in the mail from AAA saying to "please come back to them and take out a membership". I tried calling their 800 number and after holding for several minutes, was cut off! I just gave up and took out a Auto Club membership with my insurance carrier, Allstate, because I had an administrative problem with AAA the year before when trying to add my daughter to my AAA membership, so I was tired of AAA's administrative mistakes! When I received my credit card bill, I found out I was indeed charged for a full year of membership but not knowing I had it, couldn't use it! When I contacted AAA about the problem with renewing my membership, I was told that the letter in December asking me to sign up for their membership was their mistake. I explained to them that I could not use and had not used the membership because of their mistakes and that I had already taken out an Auto Club membership with another company to replace it...but they still would not refund my credit card charge! They make the mistakes and mislead their members, but they take NO responsibility for their mistakes and keep the customers money!