SHARE 360 PRO

I had already paid to be a life long member. I tried to get into Share 360 one day and it wouldn't let me in. I downloaded it again and it asked me to pay again. Stupidly, assuming the company would give me a refund for paying a second time, I did so. I have e-mailed them several times to explain the situation but they just delete my e-mails. This is a racket as in their Question and Answers page, they insist you pay only one payment and it is life long and I stupidly thought they would be helpful enough to refund my second payment in order to set it up again.