EXPEDIA SUCKS

Expedia Inc – Online Travel Company

EXPEDIA SUCKS, LIES & TAKES YOUR MONEY!!!!

Bought a r/t ticket a month in advance and paid $280. Showed up 2 hrs ahead of my flight and the ticket agent said they couldn't find me in the system. They called Expedia's customer service and got no where. 10 mins before my flight, the Expedia agent told me to buy a 1-way ticket and they would reimburse me immediately while they fix the problem. I did and ended up getting on my scheduled flight (in the back of the plane!) and found out I was charged $884.80 for the 1-way tix. I spent my 5-day vacation on the phone & faxing to Expedia customer service to now avail and getting nowhere. 7 days later of spending 2 hrs on the phone each time I called, I still hadn't received my refund, was getting the run around and my refund still hadn't been submitted for processing.

Finally on the 7th day since I was getting no-where with Expedia I got mean, angry and pushy with there customer service in Manilla and refused to back down and finally got them to transfer me to there Tacoma Washington customer service dept (after 2 hrs!!). All they did was send an email saying my M/C was refunded $884.80 but told me it could take another 7-14 days or 2 billing cycles for my bank to process it.

All in all, as a 21 yr old, Expedia cost me a total of $1225, a ruined 5-day vacation by having to deal with there customer service daily and not having any money, ruined my good standing with my bank account by causing me major overdrafts and having to wait now over a week and still counting for my refund.

EXPEDIA refuses to reimburse me for half of the $280 r/t ticket for it not being booked properly, a ruined vacation, ruined good standing with bank and 7-days of dealing with customer service and getting no-where. They don't even acknowledge there mistake. They are however refunding me my $884 extra ticket I had to purchase because of there booking mistake and my bank overcharges.

EXPEDIA's website says our commitment to you is "at no cost to you!". Guess what Expedia...your mistakes cost me $1225 and counting!!

EXPEDIA IS THE WORST!!!!!!!!

DONT EVER USE THEM OR YOU'LL BE SORRY YOU DID!!!!!!!!

Comment On This

EXPEDIA website is really a bad website, I bought one ticket of $1562.70 dollars to go to Brasil and back and as good customer I did purchase the refund police, perhaps still since December 12 2007 me without money, and I call then every month to confirm the status, now is may, has been passed exactly 6 months since my first purchase and request for refund and nothing of my money, today I spend 2 hours, yep 2hours talking to Achantee from Expedia, first she said was refunded and now she confirms that was not refunded and worse that the claim for a refund instead been processed in December when I ask for, has just placed in order 2 days ago, and also she gave me the website from AA to confirm that.

Goes worse I went to the website, and did not have a ticket number, I have to look on my credit cards to find out where was bought from and a bunch of information, after 30 minutes of striving I got to the point and is real They have send to refund just this weekend, it is unbelievable.

Resolution, after today I’m going to the small claim court against Expedia. They cannot to that, and also I’m contacting BBB and BBB for internet, they cannot leave like that.

If I’m you I will contact them too.

MMT from MA