EXPEDIA SUCKS

Expedia Inc – Online Travel Company

EXPEDIA SUCKS, LIES & TAKES YOUR MONEY!!!!

Bought a r/t ticket a month in advance and paid $280. Showed up 2 hrs ahead of my flight and the ticket agent said they couldn't find me in the system. They called Expedia's customer service and got no where. 10 mins before my flight, the Expedia agent told me to buy a 1-way ticket and they would reimburse me immediately while they fix the problem. I did and ended up getting on my scheduled flight (in the back of the plane!) and found out I was charged $884.80 for the 1-way tix. I spent my 5-day vacation on the phone & faxing to Expedia customer service to now avail and getting nowhere. 7 days later of spending 2 hrs on the phone each time I called, I still hadn't received my refund, was getting the run around and my refund still hadn't been submitted for processing.

Finally on the 7th day since I was getting no-where with Expedia I got mean, angry and pushy with there customer service in Manilla and refused to back down and finally got them to transfer me to there Tacoma Washington customer service dept (after 2 hrs!!). All they did was send an email saying my M/C was refunded $884.80 but told me it could take another 7-14 days or 2 billing cycles for my bank to process it.

All in all, as a 21 yr old, Expedia cost me a total of $1225, a ruined 5-day vacation by having to deal with there customer service daily and not having any money, ruined my good standing with my bank account by causing me major overdrafts and having to wait now over a week and still counting for my refund.

EXPEDIA refuses to reimburse me for half of the $280 r/t ticket for it not being booked properly, a ruined vacation, ruined good standing with bank and 7-days of dealing with customer service and getting no-where. They don't even acknowledge there mistake. They are however refunding me my $884 extra ticket I had to purchase because of there booking mistake and my bank overcharges.

EXPEDIA's website says our commitment to you is "at no cost to you!". Guess what Expedia...your mistakes cost me $1225 and counting!!

EXPEDIA IS THE WORST!!!!!!!!

DONT EVER USE THEM OR YOU'LL BE SORRY YOU DID!!!!!!!!

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Don't ever book anything with expedia because they are incompetent and they are scammers. I purchased tix for my family to Africa and they and up charging me extra and won't refund my money.

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Expedia is the subprime of travel agencies. They sell rotten air tickets and I´ll tell you why. Me and my wife bought tickets to Rome and back, with a stopover on the return trip. When I tried to choose seats assignments with the airline they told me it wasn´t possibile because the connection time on the stopover was invalid, which means it was too short and the air company would never sell such a ticket and therefore couldn´t make any alterations. I called expedia and they lied to my face saying it was a valid connection time and that they had booked seats for us. Imagine my surprise when we sat separately on the plane and didn´t make the connecting flight on our way back...

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Expedia changed a 1 hour layover to a four hour layover for my son's honeymoon trip, never communicated the change, and when I called Expedia, I was told it was an American Airlines change due to a hardware problem. I called American only to find out that the original flight left on time and that it was an Expedia change. All I got from Expedia were lies. I will never use them again and will use Priceline.com which is much better service company with better deals.

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Expedia is completely nonsense. It took e months to deal with them for my flight refund. After called them 20 times, still nothing solved. Every time, they just give me a reference number and said they will look into it. But, still, nothing happened. What a suck service, what a lier!!!

I would never ever deal with them again!!!

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I booked a Delta flight thru Expedia. The original ticket price was $450. I then needed to change the itinerary. The new ticket price was $295. The airlines have a $150 cancellation fee...que sera. Even after the fee, I had enough on credit to cover the change. I spent 2 hours on the phone with folks I assume are in Mumbai trying to explain that I did not need to give them a credit card for an extra $150 because simple math shows the costs were already covered. Finally, I gave up and called Delta directly. In the end, I had to pay Delta an additional $45 because (ironically) Delta imposes an extra $50 fee if they change a reservation that is booked thru a third party. The Delta agent agreed that if the morons at Expedia knew their jobs, the change should not have cost me anything. Lesson learned: use Expedia to locate the flights you are interested in and then call the airlines directly. The service will be much better if you need to make changes and they speak English as a primary language!!!

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Service is conspicuously missing at expedia. Disappointing, disgusting and shameful. I have endured expedia and spent tens of thousands of dollars a year ,for years, supporting a broken system. Time to rebel and demand a just return for the money. DOWN, DOWN, AND DOWN!!!!!!!!!!!!!

YOU SUCK!!!!

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EXPEDIA website is really a bad website, I bought one ticket of $1562.70 dollars to go to Brasil and back and as good customer I did purchase the refund police, perhaps still since December 12 2007 me without money, and I call then every month to confirm the status, now is may, has been passed exactly 6 months since my first purchase and request for refund and nothing of my money, today I spend 2 hours, yep 2hours talking to Achantee from Expedia, first she said was refunded and now she confirms that was not refunded and worse that the claim for a refund instead been processed in December when I ask for, has just placed in order 2 days ago, and also she gave me the website from AA to confirm that.

Goes worse I went to the website, and did not have a ticket number, I have to look on my credit cards to find out where was bought from and a bunch of information, after 30 minutes of striving I got to the point and is real They have send to refund just this weekend, it is unbelievable.

Resolution, after today I’m going to the small claim court against Expedia. They cannot to that, and also I’m contacting BBB and BBB for internet, they cannot leave like that.

If I’m you I will contact them too.

MMT from MA