Aria Techmology Ltd

My name is eren and my well documented consumer comment is as follows about the Aria Technology Limited (Aria PC Technology), aria.co.uk., aria.com, 'Arianet' manufacturer, online wholesale, internet retail trader of electronics and computer goods.

GOODS – DESCRIPTION – QUALITY: Firewire card’s picture didn’t show, description didn’t say, I asked if had an internal socket, it assured that it had –it didn’t. Ram didn’t work; told, it said that I bought cheap ram which didn’t always work on all motherboards that they were supposed to, and that I needed ‘better quality’ -costing more. Motherboard was described by it as 4gb ram & ok for 3200mhz –manual said 3.5gb max., 2gb max. if 3200mhz (told, changed its description to 3gb!!!).

DELIVERY: I waited at home all day, phoned, “Delivery was attempted!” (it charges for redelivery) –can’t be but: used my tel. no.? “Aria gave it us wrong.”

TECHNICAL SERVICE: It said what did I expect if I bought cheap (It was an averegedly priced popular, reputable brand) “Maybe you need to use 2 only 4 ram slots with 1x2gb ram in each [!!!] –the manufacturer may’ve since brought out something to enable it”!!!

RETURNS: Return form referred me to manufacturer (no contact details) –for refund. Having used ‘contact form’ repeatedly I had to email & telephone & it took 2 to 3 days to get an RMA. It said ‘nothing wrong’ with items & to arrange to collect –it acknowledges them a statutory refund.

CUSTOMER SERVICE: “This number is not connected” –sales: “Never heard such nonsense!”; it’s fax, same; its email automatically reissued RMA.

REFUNDS: No mention, despite reminders, re. RMA item not its brand. Re. only of its own brand, after reminders, e-mail:’Credited, less 25% testing/re-stocking fee’ I asked it to close my account & why 25% deduction? ‘Damaged it!’ –asked how, wouldn’t say, nor refund “at this time”. Reason to claim from a receiver? ‘Not your business’. Told of the law, it wrote that its company secretary Frank Harasiwka, a memebre of the Institute of Chartered Secretaries), and its sole (managing) director and owner Aria Taheri were consulted and advised it not to be authorised.

COMPLIENCE: It wrote: “While these are often restockable as new (that I damaged them, so a restocking fee)”. Reminded said ‘nothing wrong with them’, ‘entitled to automatically deduct 25%’. It wrote if credit unacceptable to click; then that was entitled to refund as credit. It wrote “to confirm” a purported telephone agreement; asked to explain, it didn’t. Asked if its name changed (varied on stationary) it didn’t reply.

PRIVACY - ADVERTISING: My 5 year old a/c (it’d opened another) on internet! I clicked not to send email ads.; I got an an ad., privicy infringements rose from ~2/3 to ~30.

COMPETENCE – DUE CARE: Terms & Conditions’ say ‘unless seal broken’ & ‘under no circumstances software returnable’. It wrote:’“As requested, closed your account’, then, ‘Shall arange to close it’; and, ‘Blocked ads. to your e-mail ----.(not .com)”, told on its records it’s ‘.com’ didn’t reply. It wrote it was deducting a testing/restocking fee for unreturned item; told, said nothing.

ATTITUDE: Its Office Manager/Head of Customer Service Laura A Kidd wrote: ‘You don’t make sense’ –asked what it did not understand, it didn’t say. Asked what it deducted for what, how, why, didn’t respond. Asked for my a/c history, didn’t respond. Contact at direct addresses of director Aria Taheri and its company secretary Frank Harasiwka on company house records official records not replied to.