Rental Car

Thrifty Car Rental, 10800 NE Holman, Portland, OR

When we arrived at the Portland Airport, we followed the signs to the

in-airport desk. After ten or fifteen minutes of waiting, the announcement

was made that if you reserved on-line, proceed on the shuttle to the

off-site rental facility. Upon arrival, my husband specifically stated that

he wanted to decline ALL extra insurance coverages. (we are covered under

our private policy) The desk agent said ok, and asked if he wanted an

upgrade for a dollar more. My husband accepted the upgrade, and initialized

the contract after scanning it and seeing a charge of 19.99 for three days

and three declines on the column. We are not in the rental industry and do

not know what the abreviations stand for. We supposedly upgraded to a

mid-size car, but in the parking lot, we were suprised to see a Ford Focus.

We were told by the attendent there really weren't any mid-size cars. We

turned our car in and proceeded to the airport. While waiting for the plane

my husband noticed a charge of over 59 dollars and one for a little over 50.

Our total was more than 130 dollars. When I tried calling Thrifty's customer

service, and tried to get an explanation, "Linda" wouldn't let me say that

we had asked for no additional insurance coverage. I put my husband on the

phone when she told me that if he would accept 50% of the blame, then she

would remove 50% of the charge. He asked if the insurance had been mandatory

for Oregon and she said no. She would not let him discuss the fact that he

did not know what the abreviations stood for. He did not accept 50% of the

blame, so I guess we are stuck with a charge would specifically declined