Airtran- worst flight experience ever
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Airtran- worst flight experience ever I check in, they want to separate me from my toddler in our seat assignments. Then I am told I have to see the gate agent to see if they can sit us together.
Get to the gate, the director of customer service, Martha Williams, gives the gate agent high praise for the announcement just made on customer boarding. I see this, and then the gate agent turns around and tells me "there is nothing I can do, just deal with it"
Through the kindness of other passengers, I am able to find two passengers who will allow us to sit together, but when we touch down, they have lost my golf clubs! I filled out the slip and was told it should not be an issue since there were three flights later that night and my clubs were bound to show up. I waited three hours and when nothing showed up, I called and was told they would call back later, they of course didn't and on my final call of the evening, the luggage agent basically told me it should arrive mid day the next day which was well after my tee time and my resort check in. So now I am out the money for the tee time, going to miss other appointments to wait on clubs and this whole experience has taught me never to fly airtran again. Travelers beware, but, oh yeah, they really value those great gate announcements. From: Message Author (click here to email author) Date: Thursday, 24-May-07 23:31:13 CDT Business: Reply Online Consumer: Comment On This |
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