AOL

May 2007

AoL have been billing me for months for a cancelled account. They have

confirmed to me that I have not authorized any payment to them and they

confirm that they have no record of me having an account with them. The

billing department however insist they cannot tell me if they have taken

monthly payments from me, even though, via my bank, it is pretty clear. Same

day, same amount, every month.

Their solution is to send me paperwork to fill in so they can investigate

the matter. The paperwork is called " termination" paperwork. How can they

terminate a relationship we don't have? They know how much they have taken

and for how long. I have never even logged onto AOL in 3 years , let alone

used their services.

The customer service is not rude, but the CSR's are obtuse and the policies

silly.

I loathe the Company and will make it my business to tell everybody I know

through whatever medium I can

Nick Orford