Omnicity / ISP, internet

Located in INdianapolis, IN

We endured the horrible service of Omnicity Internet for a full year, and

now we are FINALLY through with them. We needed a always-on internet for our

work, and unfortunately they were our only option during that time. We had

daily outages, pathetic speeds, horrible customer support. They lied to us

constantly on the phone to simply get us off the phone. The speeds are a

total joke. Our service would drop on a regular basis. We lost our service

anywhere from 10 mins to several hours on a daily basis 7 days/week. We were

promised credit on our account twice, that never happened. The price is

outrageous for what you get. We are now with another ISP and get speeds that

are 6x faster than Omnicity, and have yet to have an outage or a problem in

the 3 months we have been with them so far...all for HALF the price of what

we were paying for Omnicity's worthless service.

If you have a service problem and try to call them, they will put you on

hold and usualy just hang up on you. And if you try and call after 6pm,

they aren't even there. The recording ask you to leave your name and number

and they will get back with you. Well, they never once called us back after

dozens of calls. To speak to anyone, we had to call directly to

Indianapolis and byapss the toll free number, and then demad to speak to

someone. Some customer support.

We never once got anywhere near the speeds we paid for. We were lucky to

get half. During some days, we were lucky to get dial-up speeds. We were

told by their "support" people that it must be our computer, and then it

must be our location, and then they simply wouldn't ackowledge a problem at

all. Well...we have a brand new computer, we live less then a half mile

from the tower, and we work on computers for a living. So we knew it was

not a problem on our end, it was them. They just will never admit it no

matter what.

Bottom Line: stay away from Omnicity unless you want to deal with a daily

hassle and daily outages.

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Comment On This

I am in exactly the same situation. Omnicity totally sucks.