FW: Re: Bridal Registry

Target - 1604 & Blanco - San Antonio Texas

Here is the letter that I sent to Target guest relations and return policy.

>

> > Dear Target,

> > I have been a loyal customer for years and am not usually a person who

> > complains, however, I am compelled to let you know the awful experience

>that

> > I have had with Target.

> >

> > I am a newlywed, just married, May 5th, 2007. I had a pretty large

>wedding

> > and was very blessed to receive a great deal of gifts and gift cards

>from my

> > registries, including Target. After my husband and I returned from our

> > honeymoon, we made our piles of gifts that were duplicates and hit the

> > stores to do returns and complete our registry with the exchange money.

>I

> > had no problems with Pottery Barn, Crate & Barrel, or Dilliards, but

>Target

> > was the worst experience I have ever had in any customer relation

> > experience. My husband and I registered for a chrome and black toaster

> > oven, and were lucky enough to receive it, however we also received the

>same

> > toaster oven but in red. Obviously, we do not need two toaster ovens,

>so we

> > were set to return the red toaster oven as my kitchen will be decorated

>in

> > stainless/chrome. To my surprise, after speaking to 3 employees, they

>all

> > came to the same conclusion that because it was more than 40.00 and I

>didn't

> > have a receipt, they couldn't take it back because it exceeded the

>amount

> > allowed by your policy. They explained that this is a new policy and we

>(my

> > husband and I) were expected to honor this and the persons that provided

>us

> > with gifts from Target should know that they are to include the gift

> > receipt. This is absolutely ludicrious as well as rude. The Target

>staff

> > suggested that I go back to the persons that went in collectively to

> > purchase me the red toaster oven and have them find their receipt from 2

> > months ago! Are you serious? That is so rude and very inconsiderate!

>I

> > am sharing this experience with some of my closest friends, some that

>are

> > engaged and are mothers-to-be so that they know of this experience and

>can

> > pass this along. I can tell you now that when we start a family, Target

> > will not be a choice for us in a registry. I will also be taking my

> > business elsewhere, for groceries and gifts. As a person that shops

>there

> > on more than a weekly basis, this saddens me that my favorite store has

>this

> > type of practice for brides and mothers-to-be in overall customer

>service.

> > I will be sure to spread the word. As a multi-billion dollar

>corporation, I

> > don't understand how you can treat people like this. My family owns a

> > women's clothing store and has been in business for more than 60+ years,

>so

> > I do know something about what customer service is supposed to be, and

>it

> > disappoints me that Target is in fact no better than Wal-Mart or any

>other

> > multi-billion corporation.

> >

> > I can certainly understand your policy in regards to everyday exchanges

>and

> > that there are people that do take advantage of returns, however, as a

> > person that has registered for gifts and there is always the chance that

>a

> > bride or mother-to-be will receive something in the wrong color or style

> > than they originally planned, it should be expected that Target would

>honor

> > that and not have the bride or mother-to-be to go back to persons who so

> > kindly give you a gift for their receipt so the gift can be returned.

>It's

> > not as if I am asking for something that was not on my registry, just an

> > exchange of the same thing that happens to be in a different color.

> >

> > How disappointing...

> >

> >Barbara Butler

> >

> > _________________________________________________________________

> > More photos, more messages, more storage—get 2GB with Windows Live

>Hotmail.

> >

>http://imagine-windowslive.com/hotmail/?locale=en-us&ocid=TXT_TAGHM_migration_HM_mini_2G_0507

> >

> >

>

>

>

>

_________________________________________________________________

More photos, more messages, more storage—get 2GB with Windows Live Hotmail.

http://imagine-windowslive.com/hotmail/?locale=en-us&ocid=TXT_TAGHM_migration_HM_mini_2G_0507