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Dish Network (SBC,AT&T)
Posted on Monday, May 14th, 2007 at 6:02pm CDT by Carol W.
Company: Dish Network (SBC,AT&T)
This complaint is regarding the poor service from Dish Network and specifically the poor business practices of its Management:
Charles W. Ergen: Founder, Chairman, and CEO: Steven Schaver: President of EchoStar International ; Mark Jackson: President of EchoStar Technologies Corporation; James DeFranco: Executive Vice President; David Moskowitz: Executive Vice President and General Counsel; Michael Kelly: Executive Vice President, Dish Network Service, L.L.C. & Dish Network Customer Service; Nolan Daines: Executive Vice President of Information Technology and Broadband; David J. Rayner: Executive Vice President and Chief Financial Officer and
Customer Service for Dish Network,
Parent Company Echostar Satellite LLC
PO Box 9040 Littleton, CO 80120
I am writing this to express my outrage at how poor Dish Network – Ecostar Satellite is in customer service and in employee training. I have never before contacted an attorney regarding ANYTHING. I have been pushed to my limit and will be filing suit by the end of next week (5-25-2007).
My dissatisfaction with Dish Network goes way back. Over a year ago I was told that my installation was to include HD. When the installers came out, they had no HD equipment. I never did get the service I was initially promised.
On 5/10/2007 I spoke with Miguel (V2G) about quitting my service due to satellite failures, reception issues,etc. He convinced me to stay on, took my credit card number and placed the order.
I was told to be home 5/13/2007 from 8 – noon to wait for the technician.
Having had very poor experience with Dish Network in the past, I called to confirm and spoke with Amy (V58). She assured me that I could have 2 HD Receivers w/DVR and a standard digital receiver with no DVR. I was told by Miguel that he couldn't do that, but then my surround sound advisor told me to recheck, that he was sure I could get that service. He stated he has one Dishnetwork client who has 3 DVR HD receivers! I asked Amy if she would be working Sunday morning when the installers came to confirm that she had the order correct. She said sure. On Sunday, supervisor Joe (B74) said she wasn't there and that all she had documented on the order was an equipment change. I said: "Oh - to 2 HD-DVR receivers?" His response was no... that everyone who worked there knew that was impossible. He wouldn't tell me what equipment change she had made.
I missed a trip on Mother’s Day sitting here waiting for the tech. Finally at noon (5-13-2007) he showed up, but only had a service order.
Dish Network dropped the ball AGAIN.
After 15 minutes on hold I finally reached Supervisor Joe (B74) who basically said “tough.” After several conflicting stories, and no offer of any compensation for the lost time, effort, etc. he told me I couldn’t be rescheduled for several days. He told me they didn't send out equipment because the credit card number was not processed by Miguel. When I said I had proof via my PrivacyGuard monitoring service that the card had been checked, he changed his story. I have more documentation of his say anything approach, but I'm too riled up to even put it into words right now.
I have craftsmen here today to finish off the tv cabinetry, which wasn't supposed to be built until after the install. I already took the day off work.
I’m furious and the fact that no one seems to give a darn is exasperating.
I will be mailing copies of this to anyone who will listen. This is no way to do business.
I don't expect anyone from Dish Network to get back to me, as the say anything (truth or lie) to get the customer off the phone is the protocol I've learned to expect from them.
See what's free at AOL.com.