rebate Issues

Office Depot

To whom it may concern.

Regard this letter as my answer to the appalling service I have received from your company for the last five months.

In January of this year, I purchased a computer from one of your stores in Corpus Christi, Texas. I was told by the sales clerk that a rebate was offered on the one I wanted to buy. Unenthusiastically, I made the purchase, as I have never trusted rebate programs to begin with. After filling out my rebate form, spending additional monies for postage, and placing myself in the inept hands of your company, I received only debauchery and uncaring from your company.

It is now my goal to inform as many of my fellow business owners to avoid your store due to your incompetency. I know you are a very large and powerful concern. This however will not prevent my informed friends as well as me from seeking other avenues of procuring office supplies and equipment.

If you have a special purchase on your in store items, absorb the rebate yourself and show a customer the savings up front.

Here is the communication verbatim from your customer relations department.

“I will have my department pay for the $250. Hewlett Packard never got back to me. The only submission I found from their website was for $50. That is all I am showing. You can expect the check in 2 weeks, if not sooner, I asked for a rush on it. “

Sincerely,

Jackie Zuniga

Sr. Customer Relations Assistant

Executive Customer Relations

Office Depot, Inc.

Mail Code 14D80122

2200 Old Germantown Road

Delray Beach, FL 33445

P: 561-438-0122

F: 561-438-2887

Email User

Delivering Winning Solutions That Inspire Worklife(tm) Next day………

Jackie-Zuniga would like to recall the message, "621962A RE: Store

Experiences".

Need I say More????

W L Morris

_____

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