DIRECT TV

On April 7th I PURCHASED a DVR from Best Buy. On April 8th, I called and activated the service thru Direct TV. No issues, 5 minute conversation and click connected. The guy from Direct even told me about a package that was only 5 extra dollars and I would get 50 more stations. Great, I thought. 1 week later when I was surfing Direct Tv's web page trying to figure out what stations I actually got..I noticed that Direct Tv was giving DVR's away so I called, which began my nightmare. I was transfered to 3 different people in a total of 1 hour on the phone until I was told "sorry" and hung up on. It appears that I was not a new customer and I had signed up for a 2 year committment when I activated my Dvr. I was never told about a 2 year committment and was told Best Buy should have told me about the 2 year thing. So, I went to Best Buy who after the man picked himself up off the floor from laughing so hard, told me that Direct Tv is crazy and they have had nothing but complaints about them. I returned home and called Direct Tv, another hour later and talking to 4 more people, no one would give me their last name, the physical address for Direct Tv, and said possibly a manager or supervisor would call me back in a few days since all the managers were busy. I explained I did not want this 2 year service. No luck. I was told by JOE, that a manager would call back if that manager wanted to as it is not mandatory that the managers call. Confused, I hung up. I left 3 emails to their customers service dept requesting a call back. I recieved a blanket form letter saying someone would contact me in 3-5 days! 7 days went by so I called again. This time I spent 80 minutes on the phone and talked to 6 people and I have their names and employee numbers! Still no one could help me stating that I "should have known" about the 2 year agreement. After the 80 minutes, Steven, dropped my call. Again, 2 more emails to customer service. Same form letter. Waited 6 days and I called them. No one could help and no managers or supervisors were available. They were all busy. Finally, 23 days later someone from Directv called me. He argued right along with me and told me that the agreement for the DVR was on the access card that is INSIDE the DVR. Upon stating that I would like to send Chase, their CEO, a fedex letter, still no releasing of the physical address since fedex does not deliver to po boxes. 1 hour later, Brandon finally agreed to cancel my 2 year committment and would be turning off my cable effective at midnight. I have over 9 hours of my time invested to have my 2 year committment ended. A 2 year committment that I was never told about. I even challenged Directv to pull the tape and listen to my call. No. I think people should know about these fraudulant practices. People also need to know that Customer service is a fancy word and no customer support comes out of that office. I would recommend when Directv goes bankrupt the first place they should cut back is Customer service since they are not servicing anyone. Or maybe they already have cut back and that is why there is never a manager available.