whirlpool ltd

Dated : 08/03/2007

COMPLAINT AGAINST: WHIRLPOOL OF INDIA LTD

ADDRESS : A-8, VAITALIK, USO ROAD,

: QUTAB INSTITUTIONAL AREA,

: NEW DELHI -110 067

SERVICE CENTER (MUMBAI)

TEL NO : 66950695 / 66750337./40

EMAIL : Email User

DEAR SIR,

I HAD PURCHASED WASHING MACHINE MODEL NO: 7490, SR NO : INA052909663, DATED

OF PURCHASE : 08/02/2007. DEALER : KOHINOOR TELEVIDEO- DADAR, MUMBAI.

SIR I HAVE TO STATE THAT THE MACHINE STARTED GIVING PROBLEMS FROM DAY ONE

AND VARIOUS COMPLAINTS WERE FORWARDED TO THE DEPARTMENT, CONCERN

SERVICE CENTRES, THE CALLS WERE ATTENDED BUT THERE WAS NO SOLUTION TO MY PROMLEMS

THE MACHINE SHOWS ERROR E1 WHICH WAS ALSO ACKNOWLEDGED BY THE TECHNICIANS AND

SENIOR PERSONS, BUT THERE WAS NO REMEDY NOR THERE WAS ANY FOLLOW UPS.

I DEEPLY REGRET TO STATE THAT I BROUGHT THE MACHINE LOOKING AT THE NAME OF

WHIRLPOOL WHICH HAPPENS TO BE A RENOWNED BRAND WORLDWIDE.

MANY PARTS WERE CHANGED/REPLACED WITHIN THE PERIOD OF THE YEAR BUT THE PROBLEM

REMAINED THE SAME. THIS CLEARLY INDICATES THAT I WAS GIVEN THE FAULTY PIECE AND BY

DOING SO THE COMPANY HAS CHEATED ME, MY VALUEABLE CLOTHES WERE DAMAGED BY THE

WASHING MACHINE CAUSING ME LOTS OF MENTAL STRESS.

I HAVE WRITTEN TO THE COMPANY REGARDING REFUND OF MY AMOUNT AND A COMPENSATION

OF Rs. 10,000/- TOWARDS MENTAL HARASSMENTS CAUSED BY THE COMPANY OVER THE PERIOD.

I REQUEST YOU TO KINDLY HELP ME IN RECOVERING THE SAME FROM THE COMPANY.

THANKING YOU IN ANTICIPATION

THANK YOU

PRAFUL VORA.

TEL : (022) 66662211.

MOB : 9821214923.