CHASE MASTERCARD ON LINE

I HAVE TRIED TWICE TODAY TO LOG INTO ACCOUNTS DEPT. AND HAD SET UP A PASSWORD AFTER GIVING MY ACCOUNT #. WHY AM I OR ANY CUSTOMER HAVING THIS PROBLEM.? INSTRUCTIONS ARE UNCLEAR; I AM FAMILIAR WITH THE WEB. I JUST WANTED TO SEE MY ACCOUNT AS OF THIS DATE. UNHAPPY CONSUMER. I DO ALL MY ACCOUNTS ON LINE AND DO NOT EVER HAVE PROBLEMS GETTING INTO SITES! LUCY CASE