Police Supply Online aka D T Distributors

Police Supply Online aka D T Distributors

921 Beech St or 900 Beech St.

Bonham, TX 75418

903-583-9858

Email User

I placed an order with this company for Benchmade 910SBT Stryker at a price of $99.25 and $9.95 shipping for a total cost of $109.20. They charged my credit card $115.88 without even notifying me. The next day I noticed the discrepancy I tried emailing for an explanation. After trying six different email addresses listed on their web site, five of which were bogus and came back undeliverable, I finally got a reply back five days later from the one good address. They said they had to have the item dropped shipped and that was the extra cost but that almost doubles the shipping cost. I then told them if they couldn't honor the original order (contact) for $109.20 they were to cancel the order. I received a reply back saying that they would credit the $115.88 less a 15% restocking fee for returned item and that information is on their web site. I then told them that I couldn't accept that and basically was told too bad so sad. The information they talk about is hidden on their privacy policy page where most people will never see it. I shouldn't have to pay a fee for a returned item that was never shipped therefore never returned.

I know they lied about having to drop ship because the Benchmade web site has real time stock reports and this knife was discontinued. Benchmade suggested I try to find it from a dealer that had one so in stock. I was hoping Police Supply Online had one in stock but instead I got ripped off.

You may forward this to the company.

John

Comment On This

THE KNIFE HAD BEEN DISCONITNUED THE CUSTOMER RECEIVED A COMPLETE REFUND. THE ADDED COST WAS FOR EXTRA OPTIONS HE CLICKED AND AGREED TO. PLESE REMOVE THIS COMPLAINT THIS HAS BEEN RESOLVED