Complaints.com

From: Message Author
Date: Saturday, 31-Mar-07 10:15:19 CDT

Empire Today - Shower Liner

I paid them $4,150 on March 5, 07, to redo my shower.

This was done on March 5, 6 & 7. However, the shower

door they brought was wrong; this is what the

installer said, so I assume the dimensions were wrong;

in addition, it was not the type of glass I ordered, &

it didn't have a towel rack, which I specified.

Incidentally, the whole job was ordered on JANUARY 21,

2007.

I was told on March 7 that a new shower door would be

brought & installed the following day or so.

It's now been more than 3 weeks. I find that not only

I paid for a shower that I can't use, & I don't know

when I will be able to use it, but I don't know if and

when I will be able to use it. I phoned dozens of

times; I never get a reply to my messages; every time

I contact someone, I am told that someone else will

contact me, that "the door has been ordered", but

noone does.

I wrote to their customer service Dept. that assured

me someone "from the president's office" would contact

me. I am still waiting for the phone call.

I cannot have my bathroom repainted either as planned;

this job has to be put on hold, until a shower door is

installed.

Enough is enough! I am filing a complaint with the

BBB.

And I want some money back for the prejudice.

yolande

323-654-4sss