Complaint - 9845039274

Greetings,

Complaint (Request) to change my plan from 249talkthon to 299talkplan. also activate corporate special SMS Pack. I was promised for a plan of 299 for a plan change amounting to Rs-800 it was with our receipt. I was assured the bill will be given for my payment after activation. Kindly do look into the issued, I find things fishy. If I get no response, I will go ahead with legal procedures. Pls find the franchisee communications mail below and my account details also.

My connection was transfered from prepaid to postpaid through your franchiese (DSA)

Telepro

Jayanagar 9th Block,

Bangalore,

The Representative name: Sameer

His contact number is: 99001-30260

His Manager is Murali his number is: 98809-28390

Pls find my account details below.

Mobile Number: 9845039274

Javed Ahmed

G01, Pallavi Enclave Apartment,

#36, 26th Main, 17th Cross,

Murthappa Garden, 6th Phase,

J. P Nagar, Bangalore-78.

----- Original Message -----

From: Javed Ahmed

To: Email User

Sent: Saturday, March 31, 2007 4:00 PM

Subject: Change in Plan- 9845039274

Dear Representative,

Recently I converted my private airtel number from prepaid account to postpaid retaining the same number 9845039274. The marketing executive of the DSA suggested me a plan Rs 249 rental + Rs50 clip charges+ 400 minutes of A2A free and 200 minutes of A2GSM free + on completion of free minutes the charges would be 40ps/ minute for A2A and so and so forth. I am not aware of the plan name he suggested.

Whereas, now the CSR in the call centre says I get only 300 minutes A2A free. The marketing executive says to drop in an email to Airtel.

The number has been registered in my name and the billing address is

Mobile Number: 9845039274

Javed Ahmed

G01, Pallavi Enclave Apartment,

#36, 26th Main, 17th Cross,

Murthappa Garden, 6th Phase,

J. P Nagar, Bangalore-78.

Request you to kindly make the necessary changes and inform me.

Awaiting in anticipation for a favorable response.

Regards,

Javed Ahmed

----- Original Message -----

From: Javed Ahmed

To: Email User

Sent: Tuesday, March 20, 2007 1:48 PM

Subject: Kind Attention- Sameer

Dear Sameer,

Further to our discussion, the plan we had discussed before coverting my prepaid to postpaid is different from the one conveyed by the call centre executives of Airtel.

Please convert the same to the one specified to me (400 min A2A Free and 200 min A2GSM free and 40ps/ min thereafter) ASAP.

Regards,

Javed Ahmed

Headhunter | +91 9342531866 | www.setuve.com