RE: computer service?

On January 8, 2003 I purchased a laptop computer from Sam's Club. It had

a one year factory warranty and I paid extra for an additional three

years extended service plan for a total of four years service. During

this time the computer was service under the extended warranty without

problem.

On December 16, 2003 I paid $290 to extend the service plan for another

three years with a new expiration date of January 7, 2010. I was given a

new plan expiration date and new service contract number.

On March 28, 2007 I requested service under the new contract with the

expiration date of 2010. I was told the contract was on record but "had

not been activated," after three and a half months. I spoke with

customer service agent from Sam's Club who said that "it would take time

to activate" the service contract. It has been three and a half months

since the extended service plan was paid for and I am being refused

service because of some bureaucratic mixup.

I can be given no assurance when or even if the computer will ever be

serviced, in spite of my payment and acknowledgment of the new service

contract being on file. I have been repeatedly told that "it takes time

to process the paperwork," but three and a half months is ridiculous.

We will never make another purchase from Sam's Club or its parent company

Wal-Mart if the purchase involves warranty service.

Steve Sevits

Box 463

East Greenbush, NY 12061

518/766-2059