Complaints

This is a two parted complaint, meaning I have two companies to complain against, both as a result of the same matter.

First, Best Buy... back in November of last year, I made a purchase there using a check, which

unfortunately bounced. A week later, Best Buy successfully redeposited the check, therefore collecting funds for my purchase. However, another week or two later, I began receiving collections letters from Certegy Check Services, in order to collect the same money for best buy. I replied to them with explanation of these events, to which I was ignored.

Eventually, they began calling me every other day in order to collect, I explained to them the events yet again and asked how to properly dispute this and prove that my money was already collected, they refused to acknowledge my claim, one person even hung up on me. Finally, I spoke to somebody who explained that all I needed to do was send a copy of my bank statements, from the months of and directly following the check, which I did

immediately. But once again, I continued to receive phone calls.

The next person who actually listened to me, then explained that sending my bank statement was not enough, they needed a bank letter-head typed and signed from a representative of my bank. I went at my next

convenience to my bank and had this done, but alas, the calls kept coming. Next, I was told that they received the letter, however the representative did not sign it. I went back to the bank and it was redone, but this was followed by being told that I needed to sign the letter to, so I made a third trip to the bank. Nevertheless, the story continues, as they claim they did not receive this third letter, I of course had it sent not just once, but twice more, both to the same result, the last time, I was even there when it was sent.

After the next phone call, I started making complaints and was given the customer service number for the company, I called to dispute, I spoke to a women who told me there were quite a few files attached to my claim, however their system was down and she could not read them, could I call back later? I called the following day and spoke to a man who identified himself as Michael(I take extensive notes on who I speak to and when and what time, whenever I have anything serious or

business related, always good to be able to give names and dates when being questioned later). Michael checked the file, and told me there were 8 files attached: a copy of the check, 2 bank statements, and 5 bank letters, one not signed by the bank, one not signed by myself, and 3 that were signed by both of us(the same letters I was repeatedly told were never received).

Michael promised to close the claim and list it as resolved, but a week later, I

received yet another collections call. This person gave me the information for the dispute letter, to which I am also sending this complaint, along with all of the original documents. But wait, it gets better, today I received yet another phone call, from a really nasty women name Shannon, who eventually hung up on me, but not before claiming there is no such person named Michael with the company. I find it very hard to believe that 1) in a company I've been repeatedly told employs well over 100 people, she knows that there isn't a Michael, or 2) in a company I've been repeatedly told employs well over 100 people, there is nobody with a name as common as Michael.

Certegy Check Services are obvious criminals, this complaint, as well as being listed on this web site is also being sent to the Better Business Bureau and I truly hope they find other serious complaints.