Wells Fargo Auto Finance

I would for my email address to be unpublished.

I purchased a vehicle in February of 2006. It was financed through

Wells Fargo Auto Finance. From February to November everything was

fine. Then everything started to unravel. We made our November and

December payments. Then on December 28th, we got a phone call from

collections saying that we were 9 days late on our December

payment. I assured them that we were not. I told them the payment

was made on December 19th. They informed me that payment was to

cover Novembers payment.

I went back to check my bank statements. The November payment

cleared on the 21st of November. The December payment cleared on the 22nd.

Come to find out, Wells Fargo received my November payment, but

claims to have reversed that payment and sent it

back. Unfortunately, that money was never received by me or my

bank. So I faxed my bank statements showing the payment being

deducted from my account and a confirmation number showing it going

to Wells Fargo.

I get 4 to 5 calls from collections everyday, unless I ask to be

removed from the call pool. Then I only get calls every 5th

day. They claim that I am behind. They are assessing $10 late fees

all over the place and reporting my payment history to the credit

bureaus. All because they cannot see that they made a simple mistake

and correct it.

Do you think that anyone has actually taken the time to apologize for

all of this? One person named Wayne was very apologetic...and I felt

he was sincere. I have talked to approximately 100 people...and only

one had the guts to say that Wells Fargo should not be taking this

long to correct the issue.

I am getting ready to turn this over to the Better Business

Bureau. Hopefully the can help me out. Because as we all know,

Wells Fargo is not doing it.

As others have stated, I will never again do business with Wells

Fargo. Maybe I should start calling them on their home phones and

cells on a daily basis until they correct this issue.

Perplexed in North Dakota

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I feel your pain. Hope everything has worked out on this for you. We have accounts with Wells Fargo also, with very similar problems as yourself. We also, will NEVER do business with them again. We have had the SAME situation you've described herein, and also were convinced by Wells Fargo to re-finance an auto with them. That loan has turned out to be a total disaster.