Dodge Caravan From Jim Pattison Chrysler

Good day,

I must congratulate Dodge for making a reliable work horse: the Caravan. Less than one year ago, I purchased our eleventh and twelfth Vancouver cars in three years from the Jim Pattison Chrysler. They are located at:

Jim Pattison

15340 - 104th Avenue

North Surrey, BC V3R 1N6

Tel: 604.581.7022

Fax: 604.581.7079

Twice I personally drove the first vehicle for about 40 miles to the dealership (it takes a half day of lost time driving both ways, traffic jam and the service time) but I felt I must do so because there was a noise from the drivers’ side brake that concerned me. I was told the car is new and there is no fault with the brakes. On both occasions the car was briefly looked at in the car park but never taken in for a proper mechanical check. On 14 March 07, the noise from the brake suddenly became alarmingly loud and I drove to the dealership again.

The service rep who tested it agreed there was obviously something wrong with the brakes, put it on the hoist and found that the driver’s side metal disk was visibly worn down whereas the passenger side disk was fine and there was still some pad left on it. He showed it to me. I asked if the repair was covered under warranty and the answer was no.

1- On both occasions when I had previously taken the car for the brake noise problem, there had been no entry made into our customer file. No one in Jim Pattison Chrysler will now believe my claim that I had visited them twice for the same problem since purchase. The service staff’s laziness to note the service visits and complaints results in their customers being perceived as dishonest. I am not.

2- The service adviser stated to me that the repair was not under warranty because the problem was “normal” wear and tear and shockingly: both sides were “evenly worn out”. That was an outrageous dishonest comment and insulted my intelligence. The Driver’s side metal disk was worn right down prompting him to write: “the car was unsafe to drive” on my service order and the passenger side had no problem at all. Do they really think people are all uneducated and stupid?

3- Feeling unhappy, and alarmed that we had been driving an unsafe vehicle without knowing it, I decided I would not give my repair business to them. He then charged me $24.36 in labor because he had removed the tires. I paid the small amount of money but I felt cheated.

I wish to advise the residents of BC not to purchase vehicles from Jim Pattison and not to take their cars for service. They are less than honest and careless and lazy and these can cost you at best financially and at worst case scenario, the life of your loved ones.

I spent $300+ getting my brakes repaired elsewhere and I believe at around 12,000 miles of usage no car should need to get a new set of brakes and new driver’s side disk. My company and I will never deal with Jim Pattison Chrysler or with any Jim Pattison dealership, for service or for purchase of new cars again.

K V