Hostdime Web Hosting

Hostdime - (hostdime.com) 111 Orange Avenue - Suite 1050 - Orlando, Florida 32801

COMPLAINT:

At 01:52 PM 3/22/2007 , you wrote:

Dear John Shannon,

Your account transfer failed from the sending end, see below, we were unable to receive from your old host. We never ONCE provided you a disservice.

Mike, Hostdime,

(1) Your sales person guaranteed that your company could handle my domain transfer. This was my vital request to move my account for the reason that I didn't have the time. The statement above speaks for itself.

(2) How your Money Back Guarantee is written and what you think it means, are two different things. May I suggest; ask an attorney to review your home page and how it is interpreted.

(3) A contract agreement or a company policy, before, during or after any engagement, has nothing what so ever to do with a written Money Back Guarantee. Cancel by email means, "send an email" implying cancellation of service and the requesting of a full refund. Not accepting a cancellation by email over three weeks ago, could constitute fraud by not responding to our request. Charging our credit card, for a full year service, a day after a cancellation notice is totally unprofessional and alarming. This prompted an FTC complaint.

(4) It took a few minutes to process our credit card and open an account. It does not take five days to process a refund on a modem.

(5) Your rep by phone could have mentioned your policy at that time of cancellation, I probably would have followed through with it not thinking anything of it. I was under the impression by her, that the refund was handled except for prorate charge of $11.13. I already challenged that charge.

(6) Now another five days added to handle a refund transaction? I suggest you read carefully your credit card vendor agreement, and the FTC Internet rules.

John Shannon, CES, IEE (odatus.com)

John O. Shannon, CES, IEE

IAQARA

Care Tech Industries, Inc.

1-800-700-3327 or 1-727-393-3327

Email User or Email User

Human consumption by weight:

98% Air, 1% Water, 1% Food.

You get sick the most from WHAT?

http://odatus.com

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