Broadband - BT Hub Phone 1010

Friday 23rd March 2007.

Phoned 12.30p.m Just come off at 17.10. The Hub set arrived 22nd, rang &

was told how to set up & would be updated overnight. To-day 12.20p.m

went to connect & found that Land line/Hub phone not working. They ring

separetly but Not at same time. One engineer told me to do what last night

engineer said,

& said that it couldn't be done. So now starts the 'fun'. Tried to do it

again, he took remote control of computer & did everything from down loading

new firmware, updating

Broadband phone, repeating what engineers had already done. Surprise didn't

work. Manager said he would ring back within the hour (still waiting 19.00)

Now on mobile so could keep landline free. Asked for number so could

complain, Gauri flatly refused to give me number, eventually got number

after 38mins.My son-in-law then gave me the phone ( i'm O.A.P) so told Gauri

how long this had been going on for and I wanted Top man to talk to, he

eventually put me through to Victor, who very very apologetic

about eveything. We then started all over again which came to same result -

nothing - So he then said that your equipment was faulty and they'd send

new Phone & Hub. So now how long do we have to wait till that arrives.

Will the same thing happens when it does arrive and we have to go through

everything again, to find it doesn't work.

Confirm FINAL date of contract - explain how many months/days to run - as

CONTRACT WILL BE TERMINATED THEN. Certainly will not recommend BT

to anyone. Rue the day I came back to you. Re letter from you dated 16th

March 2006, you will see had problems then, which was again your equipment

being sent faulty and then wrong, altogether that took 6weeks. Why we tried

again with you I don't know, must want our heads tested. Tried to ring

0800671433 on my mobile

but then given another number 08456007020 who eventually gave me web site

for complaints, which doesn't work. I had to use my mobile which is Pay as U

Go,

and that call cost me