HSBC Personal Loan

I have availed of a personal loan from your bank amounting to Rs. 2,00,000/-

in the month of February from the Bund Garden branch, Pune. For availing

this service, the contact person was Mr. Niresh Patel (Mobile no.:

09860606338).

For repaying the loan amount, I have submitted a document stamped by

CitiBank-East Street, Pune from where the ECS will be carried out. HSBC had

requested me for providing the payment option as ECS debit.

In spite of having the funds in this account before 10 March, which is the

first EMI, HSBC has not withdrawn the amount from my account. An associate

of HSBC from the Collection department namely, Mr. Sachin (Mobile no.

9881060053) had come over to my residence for recovering the same. This Mr.

Sachin informed me that there is some internal problem the bank has

regarding the ECS facility. I got the same reply from Mr. Niresh Patel

(Mobile no.: 09860606338)..

I would like to know why was this not communicated to me when I availed of

the loan and why ECS debit was suggested in the first place. Since I have

the requisite funds in my account, I am willing to repay the loan in

whichever mode you prefer. However instead of suggesting how I should repay

the amount, the HSBC recovery persons are harassing me and my family.

I don't appreciate the fact that HSBC Collection associates came to my

residence and called me when the problem lies with HSBC.

I am extremely unhappy with the way HSBC associates have handled this issue.

If you need further details, please contact me on the number mentioned

below.

Regards,

Bhakti Wable