Butler Creek Flip-Up Scope Covers (Please don't publish my full identity and mail address details)

Date: 22nd March 2007

Complaint Against: The Product Wizard (Productwizard.com)

259 Drum Point Road, Suite 8

Brick, NJ 08723

(732) 477 9119

DETAILED COMPLAINT

Failure To Respond To Customer Inquiries, Charging For Items Not Shipped and

Generally Poor Customer Service.

I am a South African from Johannesburg. I placed an online order for two

pairs of Butler Creek Flip-Up scope lens covers at the website of a company

called The Product Wizard on the 21st January 2007. The amount, including

shipping costs, was US$34.00 and this amount was charged to my credit card

immediately.

The Product Wizard sent me an email confirmation soon afterwards, indicating

that an order for these items was placed on 21st January 2007, and that the

package was shipped (using UPS Worldwide Express) to Johannesburg on 22nd

January 2007. The email that I received from the Product Wizard contained

two reference numbers: an order number (87186) and a web order number

(51780), but not a tracking number.

On the second month after I placed the order, and still having not received

the ordered items in the mail, I started sending emails and faxes to the

Product Wizard demanding to be given the tracking number so I can check with

UPS. I have had no luck getting any responses to all my emails and faxes.

I also contacted UPS and provided the name of the company, the order numbers

given to me by the Product Wizard and other details of the order. UPS could

not find the shipment details of my order in their records. They asked me to

contact the Product Wizard and obtain the tracking number for them to check

the shipment details of the order. I have tried several times to obtain

the tracking number from the Product Wizard but no response from the company

is forthcoming. I would like the Product Wizard to provide the Tracking

number for my order, or return my money.

I have just noticed that complaints.com has published a similar complaint

last year from another unhappy customer against the same company for

charging for items not sent, and failing to respond to customer enquiries.

This has certainly been a rude lesson for me not to ever buy anything from

the Product Wizard in the future, however low priced their products appear

to be.

Thanks very much to Complaints.com for allowing ordinary members of the

public like myself to warn others to not buy anything from unreliable online

retail companies like The Product Wizard in the future.

Best regards

TJ

Johannesburg

South Africa