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TMobile Early Termination Fee. Wrongly charged
Posted on Wednesday, March 21st, 2007 at 9:38pm CDT by c5ca412a
My main complaints:
- Cancelled because of poor signal quality and reception in the first place.
- Charged early termination fee even though I cancelled in the Early
- Customer service not willing to work on resolving the issue.
- Without any intimation or information quickly referred me to collections
- Persistently calling me on mobile phone through an automated dialling
service and jacking up my current mobile bill.
OVERALL: VERY UNETHICAL COMPANY. ONLY INTERESTED IN EXTRACTING MONEY OUT OF
YOU. BAD CUSTOMER SERVICE. BAD ISSUE RESOLUTION. BAD COLLECTION PRACTICES.
CONTINUOUSLY WASTING MY MOBILE TIME. VERY BAD.
Here is my story. Please forward it to as many people as you can and beware
of TMobile business practices.
I took the T Mobile service on Jan 15. However, because there was no signal
in the area where I worked (where I am anyway spending most of my time), I
went ahead and cancelled my service on Jan 27. The person who cancelled my
service at the shop called up T-Mobile and I was confirmed that my service
has been cancelled. They also took away the free mobile that was given to
me. I reconfirmed with T Mobile and they said everything has been cancelled
and I shouldn't be paying any charges.
In a few days when I decided to move to a different service provider they
told me that since the service has been cancelled they cannot port my
number. I called up T Mobile to find if there will be any charges for me to
port the number. The rep confirmed that there wouldn't be any charges. Just
to be doubly sure I called again and talked to a different representative
and I was told the same. Hence I requested them to allow me to port my old
number and they agreed.
In the last few days I have got persistent calls from TMobile auotmated
phone service telling me to pay up more than 440$. They are billing Early
Termination fee for 2 lines for 400$. I called up their customer support and
was told that because I requested the number to be ported it caused me to go
beyond the trial period. This is despite the fact that 2 representatives of
TMobile confirmed me otherwise.
I requested TMobile customer service rep to let me talk to their supervisor.
However, they wouldn't allow that but kept repeating the charge. They said
the supervisor will call me but in the last few days nothing has happened.
All this while I have been consistenly bugged in the last few days of my
charges. It is unbelievable how such big companies get to such meanness for
collecting money which doesn't belong to them.
YOU HAVE BEEN FOREWARNED.
The idiot box is no longer pass