TMobile Early Termination Fee. Wrongly charged

Posted on Wednesday, March 21st, 2007 at 9:38pm CDT by c5ca412a

Company: TMobile Early Termination Fee. Wrongly charged

Category: Other

My main complaints:

- Cancelled because of poor signal quality and reception in the first place.

- Charged early termination fee even though I cancelled in the Early

termination period.

- Customer service not willing to work on resolving the issue.

- Without any intimation or information quickly referred me to collections

department.

- Persistently calling me on mobile phone through an automated dialling

service and jacking up my current mobile bill.

OVERALL: VERY UNETHICAL COMPANY. ONLY INTERESTED IN EXTRACTING MONEY OUT OF

YOU. BAD CUSTOMER SERVICE. BAD ISSUE RESOLUTION. BAD COLLECTION PRACTICES.

CONTINUOUSLY WASTING MY MOBILE TIME. VERY BAD.

Here is my story. Please forward it to as many people as you can and beware

of TMobile business practices.

I took the T Mobile service on Jan 15. However, because there was no signal

in the area where I worked (where I am anyway spending most of my time), I

went ahead and cancelled my service on Jan 27. The person who cancelled my

service at the shop called up T-Mobile and I was confirmed that my service

has been cancelled. They also took away the free mobile that was given to

me. I reconfirmed with T Mobile and they said everything has been cancelled

and I shouldn't be paying any charges.

In a few days when I decided to move to a different service provider they

told me that since the service has been cancelled they cannot port my

number. I called up T Mobile to find if there will be any charges for me to

port the number. The rep confirmed that there wouldn't be any charges. Just

to be doubly sure I called again and talked to a different representative

and I was told the same. Hence I requested them to allow me to port my old

number and they agreed.

In the last few days I have got persistent calls from TMobile auotmated

phone service telling me to pay up more than 440$. They are billing Early

Termination fee for 2 lines for 400$. I called up their customer support and

was told that because I requested the number to be ported it caused me to go

beyond the trial period. This is despite the fact that 2 representatives of

TMobile confirmed me otherwise.

I requested TMobile customer service rep to let me talk to their supervisor.

However, they wouldn't allow that but kept repeating the charge. They said

the supervisor will call me but in the last few days nothing has happened.

All this while I have been consistenly bugged in the last few days of my

charges. It is unbelievable how such big companies get to such meanness for

collecting money which doesn't belong to them.

YOU HAVE BEEN FOREWARNED.

_________________________________________________________________

The idiot box is no longer pass


1 Comment

c2662603, 2008-04-27, 07:30AM CDT

I have the WING phone and am told this device has known issues and instructed by Jerald the Supervisor that I have to do Master resets daily to get the full capacity of the phone which is unfair becasue the PDA support has guided me through everything to fix and this cant be fixed so I am forced to stay in a contract and cant get the full capability of the service. I asked for a waiver of the termination fee and told cant reach the corporate offices.

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