Dell Computers

Hello,

I have never had such a horrible experience with any company in my life! I will just summarize my horror with customer service:

4 emails that have NEVER been answered, 2 phone calls, one in which the lady finally just said, "you will have to call back & talk to someone else, I don't know enough about your problem." and another in which I spent ONE HOUR on the line with 3 different reps and finally the rep (all had such thick accents I couldn't understand a word they were saying) told me "I would have to call back in about 15 minutes" & got rude when I asked him to repeat what he just said.

Dell has gotten to big for it's britches, has moved all of it's so-called "customer service" overseas & is seriously biting the hand that feeds it. I can't believe Mr Dell is allowing his company to be run in such a shoddy manner.

I will NEVER buy another Dell product EVER. If I buy something in America, I expect to have someone that speaks CLEAR, FLUENT, ENGLISH if that is the language I speak. I also expect my problem to be taken care of either by email or phone ASAP.

I am dreading this, but I have to call Dell again regarding my issue. If I could, I would box up this computer & ship it back to them today. (The computer works fine, it's an upgrade issue that I'm having regarding Windows Vista)... My concern is, if I can't trust them to handle my problem with this, what's going to happen down the road if I have a hardware issue that needs to be resolved?

Sincerely,

Robert Stevenson