Consumer Complaint

Good morning,

I just spoke to Beatrice, a Sterns & Foster representative at that

manufacturing company. I purchased a new Sterns & Foster "firm"

kingsize bed set, in December '06, shipped it to my new home in Hawaii

and began sleeping in it mid-January, '07. The "new" bed sags/sinks in

so much that I wake up every morning with terrible back pain. This is

happening in less than three months of use!

The Sterns & Foster folks claim that warrantee only covers 1.5" of sag

with no one on the bed. However, when I'm on the bed, the sag is

greater than 4" making it impossible to sleep, especially when lying on

my stomach.

I purchased a Sterns & Foster "firm" mattress because I believed it to

be a reliable company. Shipping from one state to another has made it

financially unfeasable now, with shipping costs, to return the bed to

the place of purchase, which seems to be Sterns & Foster's only

solution. I believe that they, as manufacturers should be responsible

for their disappointingly inferior product. This has never happened to

me before with any new bed/mattress purchase, and incidentally, I am 6

feet and weigh 185, so it is not as if I am obesese and abusing their

mattress.

I'm frustrataed and disappointed that Sterns & Foster is refusing to

help and won't replace the bed. Will you kindly advise me as to what

should be my next plan of action. For now, Sterns & Foster is sending

me a warrantee form. Meanwhile, my back continues to ache, and this

bed "newness" time continues to tick.

Thank you,

Robert Reish

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