Cingular Wireless

I called Cingular Wireless from Cambridge, MA to follow up a previous issue for my Blackberry 8800. After pushing through the usual initial layers of selections, I was put on hold for 15 minutes after telling a representative that I have a case number from Research In Motion (RIM) that had been escalated through Cingular. I hung up and was called back immediately to say that the representative would now connect me to data support. A woman at data support told me she needed to know the issue in detail before transferring me to the technical department. I said she was putting me through layers of bureaucracy in a process that couldn’t solve the problem initially and had escalated me to RIM. She seemed to get the message; I gave her the RIM case number, she put me on hold and left me there. I hung up. Seems to me Cingular customer service is going the way of Dell. Love the Blackberry, not the service.