Ramona bedroom set/ Furniture company... Please do not post my email address

business name: Giovanni Turano (www.turano.com)

Location: 1532 S Washington Ave

Piscataway, NJ 08854

Detailed complaint:

I purchased a new bedroom set on February 4th, 2007 directly from a

Turano representative (Michael Serato) at the Kem Expo (kemexpo.com).

The set had marble on all the pieces (bed, bed posts, dresser,

nightstands, armoire). Michael had confirmed that if anything was

damaged on delivery the driver would make note of it on the receipt and

would redeliver new pieces or fix the damage if it was fixable. During

the first delivery they opened up the armoire and saw that it was

damaged so they took it back but left other pieces in their boxes and

said that they will be set up when they return with the armoire. The

second delivery was about a week later (2/14/07) and they set up the

armoire but the armoire door had scratches and they noticed that the

marble on all the other pieces (dresser, nightstands, bed) was damaged

so they made a note of it and gave us a copy of the receipt. They did

not set up those pieces (bed, dresser) that had the broken marble. For

about a month since the second deliver date we had made over a dozen

phone calls to the company, and called/emailed Michael Serato,but were

completely ignored. They had claimed that they delivered everything in

full and there were no damages according to their copy of the receipt.

We have the receipt from the 2/14 delivery to prove the damages. About a

week ago I contacted Michael to inform him that I will be filling a

complaint if they did not resolve this issue and he informed me that

they will redeliver the furniture this week. They had arrived on 3/19/07

for the third time and replaced a few of the damaged pieces. The dresser

and bed posts are still missing the marble, the bed/dresser are not set

up, the armoire door has scratches. The drivers refused to leave the

receipt from today's delivery. The furniture continues to stand in the

condition that they left it in for over a month now and as a result my

mother can not move into her apartment. We can not rent out our basement

apartment in which she lives temporarily until we get this fixed.