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March 16, 2007

RE: 1997 MERCURY – GRAND MARQUIS GS, Intake manifold failure

VIN# 2MELM74WXVX693014

Dear Sir or Madam:

I am writing to you today regarding what I find to be a very serious issue regarding my 1997 Mercury – Grand Marquis and the failure of its intake manifold.

I have filed this complaint in writing with Ford Motor Company and their response is to refer to the class action settlement, which only covers written complaints filed before March 16th, 2005.

I have researched the court settlement on the Internet as well as all of the other complaints filed from owners that also had failures but were never notified of this problem. It is my understanding that to comply with the settlement, it was Ford’s responsibility to notify through its’ dealerships of the class action proposal in writing, registered mail.

We were never notified by phone or mail, from Ford or its dealerships and I have never changed my address so I am sure the dealership still has my address. Therefore, Ford never upheld its side of the settlement! How can anyone obtain re-imbursement if they are not notified? According to the settlement each owner could be reimbursed at least $ 735. for repair. According to the thousands of complaints I have found on the Internet of people who were not informed of this action, I have to believe that Ford did not comply with the court order to notify its customers.

Was it Fords intention not to notify all of its customers in order to reduce the cost impact to Ford? More than likely!

Over the years my husband has always been diligent to have the vehicle regularly serviced, and we have never been notified of the impending failure that could have resulted in further damage to the engine.

March 1st, on my way to a very important doctors appointment, I became stranded on the highway with an overheating vehicle due to a cracked manifold. Had I been on the way to the hospital, I might not have arrived! I am on a fixed income and cannot afford unnecessary repairs such as this let alone being left stranded where I might be mugged, raped or killed!

I believe Ford owes its loyal customers the decency of certified notification if it truly wants to correct the problem that they designed into the vehicle.

Trust me, I’m a very stubborn woman and won’t quit until I get action or compensation on this matter.

I will be sending copies of this letter along with all of the hundreds of testimonials and literature I’ve uncovered on the Internet to the Attorney General, Better Business Bureau, Department of Motor Vehicles and to any news programs that I can find who specialize in consumer complaints.

I strongly suggest you look into this matter further, because I believe, based upon the number of vehicles and losses to persons affected; there might be grounds to appeal the class action suit or to start a new one!

I look forward to your response in this matter!

Sincerely,

Gloria E. Mix

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