Complaints.com

From: Message Author
Date: Friday, 16-Mar-07 20:19:36 CDT

I have my product complaints posted on a blog:

http://rickmccharles.com/?cat=27

I was hoping one day you would aggregate via RSS feed. Is that planned?

As a sample,

When I first heard I would be flying around Australia on the discount

airline Virgin Blue, I was enthusiastic.

Richard Branson has his signature on the door of every plane. The company

has committed to turning all profits over to improving the environment.

And AirlineQuality.com gave Virgin Blue 4 stars out of 5.

Virgin Blue still sucks.

My problem was extortion pricing on over-weight baggage. Their system simply

gouges passengers who carry sports equipment. And the extortion is so

embarrassingly bad customer service that many times you can talk baggage

agents out of charging you. Over 6 flights I paid between A$130 and A$0

dollars for my over-weight bags. There is no consistency in who is ripped

off.

The last straw was on my domestic flight connecting to an international

flight on another carrier. Always in the past for me the domestic carrier

allowed overweight bags up to the international limit. But one employee of

Virgin Blue decided NOT to extend this courtesy to me.

I will boycott Virgin Blue in future and urge others to try the other

discount airline, JetStar (Quantas).

http://rickmccharles.com/?p=1665