Webkinz from Toys Galore/Strawberry Central

Hi,

I Placed an order back on February 7, 2007 with Strawberry Central for 2 webkinz.

One of the items were on backorder. I had sent an e-mail a couple of weeks later asking

When the item would be in and shipped. I got an e-mail back that there should be a shipment

coming in soon. By the way, the only way you can contact

Them is by e-mail they only take orders over the phone but do not do customer service.

I have been going back and forth with this company for over a month as to when my order

Is going to be in. I sent another e-mail on February 27th and got one back saying the order

Should be in next week and will be shipped and they will send me an e-mail with my tracking

Number. It's March 16h and I haven't received any feedback still about my order.

They also told me that if I cancel they will charge me a 30 percent restocking fee

This company's customer service is terrible.

I do not need these items now because I found them elsewhere. They were for my daughters birthday.

I would not recommend to anyone doing business with Toys Galore/Strawberry Central in Florida.

Comment On This

Same thing here- I ordered a toy for my niece's birthday and it is nowhere to be found, and no one will get in contact with me. No clue how to get my money back or get in touch with someone to find out how to get the product/when it will come in. I tried to report them to the BBB, but they aren't listed!

Comment On This

Same thing happen to me

Comment On This

Order placed on January 28, 2008 with TOYS EXPERT but I received it on march 8, 1 week after the daughter's birthday

Order incorrect

Their customer service does not answer to phone and e-mails

Me too, I would not recommend to anyone doing business with TOYS GALORE/TOYS EXPERT/STRAWBERRYCENTRAL in Florida

TOYS GALORE = INCOMPETENCE