Complaints.com

From: Message Author
Date: Thursday, 15-Mar-07 16:42:21 CDT

Business Info

I had a Toshiba A105. The hard drive stopped working shortly after I bought it, but it was covered by warranty. It took 3 weeks but I did get my laptop back. This was April 06. In Jan 10th of 07, my wireless card goes out. After numerous calls to tech support they decided to have me ship my lap top to them for replacement. I verified my new address with the customer service agent 3 times. When I shipped my computer to Depot, I had my new address on all of the forms. But because I was not informed I had to pay 24.95 to change my address, my address was never changed and my lap top was sent back to my old address as if Jan 23rd After finding this out, I call for days trying to get an answer. Everyone sends me to Customer Relations. Their hold time is around 45 minutes, and even after I explain this problem again they ask if they can call me back.

I did receive a call back from the Customer Relations team March 02, informing me that a new lap top will be shipped to my new address in 7-10 businesses days. I wait, and wait. I call the 11th business day, and ask where my lap top is. I am transferred to the depot center and told that because I wanted to long, they could do nothing about it. I called on my cell phone, and have records of the numerous calls to them from January to the present. I also have all the voicemails saved. At this point I am tired and frustrated, and want my computer back.

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-Amanda