Sears Service agreements

Posted on Wednesday, March 14th, 2007 at 10:08am CDT by 803e3d1f

Company: Sears Service agreements

Category: Other

Sears in Pittsburgh.

HE4t washer bought in 2005. Consistent door lock problems every 3 months and in between. Finally told that the extended warranty I purchased was not valid for this machine. (Why would I buy a warranty that offered only $500 replacement for a $1500 machine?) It turned out that they applied a warranty to a washer that I don't own! After several missed appointments by Sears and one appointment that they changed without telling me and 4 days missed work I still have a washer that I am not sure is worth extending the warranty any more. I have only bought Kenmore products in past because of the warranty and service. However, this is the last purchase I will make. I have service techs and warranty sales people telling me that the machine should have been replaced but my "Service Smart" warranty does not offer this.

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1 Comment

f4ea3120, 2008-09-10, 11:00AM CDT

What resolution have you received on this item?

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