PAC-2000.com Delivers Wrong Product - Insists Consumer Is At Fault

Online Appliances TVs and Furniture

Pac-2000.com Inc.

#311

13110 NE 177th Place

Woodinville, WA 98072

(206) 686-5999

(Pre-sales) Email User

I Ordered: AVS-2752HG

Received: PVS-4218

When Contacted Vendor Insists Issue Is The Fault Of Consumer

Her's my story:

I ordered and received product just fine. My problem with PAC-2000 was simply related to the fact that I received product I did not order. I ordered a TV Stand and received one from the correct vendor, but not the model I requested. When I contact vendor he gave me attitude suggesting I was wrong and he could not have possibly made this mistake. Below is our on-line chat dialog (I am you):

you: Sorry the message I sent lost all its formatting.

Pac-2000.com: ok

you: Problem in a nut shell is yesterday I received wrong Bello product. Received PVS-4218, ordered AVS-2752HG

Pac-2000.com: ?

Pac-2000.com: what does the box say?

Pac-2000.com: there is a model No. on it.

you: PVS-4218, but I did not notice until completely unpackaged.

Pac-2000.com: there is NO such a PVS-4218

you: Product is similar I'll did not look at box until I was looking for additional pieces.

Pac-2000.com: there is no such a product ever made by Bello.

Pac-2000.com: period

you: But there is check the Bello website. I've seen the pictures. Somehow your warehouse must have received by mistake.

Pac-2000.com: I don't have to

Pac-2000.com: because

Pac-2000.com: we know we do not sell it at all.

you: http://www.bello.com/index.php?partition=search

Pac-2000.com: This is Richard

Pac-2000.com: I am the person who packed your order

you: I am Bill

Pac-2000.com: I know ,100% for sure, I ship you a AVS-2752HG

Pac-2000.com: I have all the documents to back me up.

you: I can only tell you that this is what I received PVS-4218. Please let us stop arguing and resolve my issue.

Pac-2000.com: what is the serial No. on that?

you: I opened the box I received and I have the documents to back me up.

you: I do not have that information with me at work.

Pac-2000.com: I need two things from you

Pac-2000.com: 1. serial #

Pac-2000.com: 2. a digital pic of the box where the model No needs to be shown.

you: I'll send tonight. Where do I mail it?

Pac-2000.com: Email User

you: I'll get back to you. I cannot believe you do not believe me.

Pac-2000.com: the only possibility is that DHL switched the box.

Pac-2000.com: I cannot afford to believe anybody at this point.

you: OK, but it is a stretch.

Pac-2000.com: we have never sold PVS-4218

Pac-2000.com: because it does not exist in our system.

you: Mistakes happen, I simply send the pictures tonight. Until then Bill

Pac-2000.com: Thank you for chatting. Good-bye.

I could not believe I had been treated this way, but that night I went home and took the pictures he requested. These pictures clearly displayed the wrong model number. The next night this vendor (he calls himself Richard) calls my cell number. He still insisted that he could not have made a mistake, even after seeing the images. He then tried to tell me that this is all my fault and he would be happy to fix the wrong that had been dealt to me if only I had not unpackaged the product. He explained to me that I should have known better. When I explained to him that the box was from the correct manufacturer with their logo I did not notice that the model was incorrect until I finished unboxing. He said this is all my fault and there is nothing he can do to see that I receive satisfaction. That is when the conversation went very wrong as we both started screaming at each other. This vendor should not be out there off of the Yahoo site, he gives all e-tailers a bad name. If anyone knows how I can get the word out further on this vendor please email me. I believe he should be removed from the trusted Yahoo site. Help me find out how to accomplish this. His actions are inexcusable.

Bill

Buyer Beware DO NOT USE PAC-2000 on Yahoo Shop

If the above was not enough!

The next evening after his receiving the images I took of the wrong product Richard called me on my cell phone. I thanked him for returning my call. I asked if he received the images and did he notice the Part Number was as I stated and the images clearly displayed his Return address as well as my Ship To address on the box. I asked if he was now convinced that a mistake had been made and where do we go from here. He still insisted the problem was mine and had I not opened the box he would be happy to exchange the item for the one I ordered. He told me that I was stupid and should not have opened the box that had the wrong Part Number on it. When I told him that he should not have sent me an item with the wrong Part Number on the box the conversation quickly made its way to the gutter. This Company PAC 2000 should not be in business. I’ve since seen several postings of other individuals being treated similarly. Do not under any circumstance place an order with this Company.