Kay Jewelers Complaint 3/2007

Please find copy of letter below that was sent to Kay Jewelers stating

my case to which I have not recieved a response....I am so

dissatisfied with their company,

Kay Jewelers

Middletown, NY 10941

Attn: Store Manager

Dear Sirs:

On approximately 2/2/04, my now husband and I came to your store and

purchased a

diamond bridal set that I had been in love with for over a year. We

looked all over for this

ring and had found it only in your establishment, it was just perfect.

Total cost was $1250

with warrentee.

We did not bring the ring home initially as it had to be sized down.

I picked up the ring 8 days later, and upon getting home, a diamond

had fallen out.

I then had to drive 60 miles round trip back to your store to have it

replaced.

Needless to say after the ring being in your possession for over a

week, it had to go back

again into your hands, yet I still had some faith in you at that point.

I would bring the ring in to all my inspections as stated in our

warrentee agreement,

(every 6 months)

Then in January 2007, I brought my set in for it?s semi annual

inspection and was advised

by your staff that it needed to have the rhodium plating applied. I

agreed and my ring was

sent out.

They called me 7 days later and advised me to come in and pick up the

ring. When I

arrived at 8 pm, the ring was not there. They told me the shipment was

late. Mind you I

had to drive another 35 miles roundtrip with no purpose. The next day

they called and

stated my ring was actually there in your store. I picked up my ring

and it appeared to be

fine.

Two weeks or less passed and yet again, another diamond fell out. When

I brought the

ring into your store I was very agitated being that you had just

?worked? on my ring and

another problem arose. Your staff then looked at my ring and advised

me I needed all new

tips on my prongs as well as the missing prong to be fixed. It would

be sent out yet again

for more repairs.

At this, I emailed corporate headquarters, and you will find copies

enclosed of the

correspondence with the representative named Vicki Copus that I dealt

with in this

matter.

She replied with the offering of a $50 gift card, and as you will see,

I did not want that as

I do not feel it was enough to correct all the problems I have had

thus far with your

product.

Now things take a turn, for the worse.

On March 11, 2007, I took my ring to a well known jeweler. I requested

that my ring be

inspected. Upon his inspection, he found that only one prong had been

replaced. He also

found the following:

All the other prong tips were still worn. There was build up under

some of the diamonds.

That there was another prong missing all together. So yet again I have

another diamond

that can fall out at ANY given moment. This being 2 weeks or less

after your just had my

bridal set. The jeweler gave me a report and showed me exactly what he

was seeing. He

also stated that the ring will begin to deteriorate if work keeps

being done on it at this

rate. You have not done the work you were supposed to do. You have

ruined the wedding

set!

I have tried the emails to corporate and they have led me nowhere.

When I asked about

trading my ring in, they told me I had to buy a ring worth double. You

have let me down

and are truly a disgrace to the jewelry business.

At this point I just want my money back as I have no faith in your

products, your staff, or

your service.

Your claim is that you wish to keep your customers happy, but this I

am not. I am so

dissatisfied with all of this as stated on prior writings.

Sincerely,

Catherine Reynolds