SEARS Kenmore Dishwasher model # 587.1517

> TO WHOM IT MAY CONCERN:

>

> I am EXTREMELY FRUSTRATED with Sears. I have

> followed

> all directions about my dishwasher complaint. A

> reminder: bought 5/05, small fire started inside

> appliance 1/28/07. Found ignition source on power

> supply board behind control panel.

>

> Warranty department denied replacement request and

> sent me to rework/replacement team. They said

> safety

> threat would warrant replacement and sent tech to

> confirm. Tech confirm safety hazard and damage on

> 3/9. Gave estimate of $528 for repair (more than

> the

> cost of the unit). His supervisors were contacted

> and

> denied repair/replacemet. Local store manager

> offered

> 25% discount on new dishwasher (a huge insult).

> Teleservice recovery team also denied request on

> 3/9,

> 10, and 11. A CSR i spoke to on 3/10 suggested

> going

> to small claims court. Was told by multiple people

> that there are no other supervisors to speak to, no

> other departments, and no way to file complaint with

> company.

>

> I did some more internet research and found many

> sources saying Sears did not know own warranty

> coverage and suggested reading the fine pring. I

> dug

> up some warranty papers which CLEARLY state that the

> power supply board is covered for 2 years. Which

> means I should have gotten a new dishwasher already.

>

> I am VERY ANGRY that I cannot rely on your company

> to

> know its products and do what it is legally required

> to do. I have spent countless hours solving this

> problem which should have taken no more than 30

> minutes of my time.

>

> I have filed a complaint with consumer affairs in

> TN.

> By Wed 3/14 I will file complaints with the

> following:

> consumer affairs IL, BBB IL, IL state attorney

> general, and consumer reports and protection. I

> also

> strongly believe this product may need to be

> considered for a recall.

>

> A soon-to-be ex-customer,

>

> Malea Sampsel

>

____________________________________________________________________________________

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